Waldorf Astoria New York♡

Exciting! Fun! Clean!

10.0

The staff were exceptional and were very helpful throughout my stay. Thank you to Barbara at the front desk and Melanie at the restaurant for going above and beyond for us.

Not worth the money at all for such a highly known hotel!

2.0

Location was good for different places to visit. I was within walking distance to all major attractions and advice on where to eat was provided - although it felt a little more catered towards places that were beneficial to the hotel and possible commission earned rather than the guest.

− My recent stay was nothing short of disappointing and fell well below the standards I would expect from a hotel that I have previously stayed at. From the outset, communication was extremely poor. Requests were either ignored or met with significant delays, particularly from the concierge team. When I requested a room change due to concerns with the newly refurbished room, I was assured I would receive a return call. That call never came. The complete lack of follow-up demonstrated a disregard for guest concerns and left me feeling entirely overlooked. The newly refurbished rooms especially the bathrooms are poorly designed. While the refurbishment may look modern on the surface, the layout is impractical, uncomfortable, and clearly prioritises aesthetics over functionality. It was one of the worst layout I have experienced. To make matters worse, black bin bags were left just inside my bedroom before the bathroom for an extended period, creating an unsightly and unhygienic impression. This is not something any guest should have to encounter, particularly at a hotel charging premium rates. The contents were not from me At no point was I informed that roads around the hotel would be closed due to a local event. As a result, my travel plans were severely disrupted, causing me to arrive late for a pre-booked Broadway show and miss the entire first half of the performance. This was a significant financial and personal disappointment that could have been easily avoided had the hotel taken the simple step of informing guests in advance. Overall, this stay was characterised by poor communication, inadequate customer service, disappointing room design, and a lack of attention to basic guest needs although they did try to make amends with a comp late check out and breakfast. I would not recommend this hotel with the current issues I experienced.