Grayton Hotel Dubai♡

Great hotel

10.0

I would like to stay at Graysot hotel. Again the room was so big and very clean housekeeping team doing a great job, special thank to Sarafudin bell boy and suresh and ram very nice person always helping

Wonderful

10.0

First of all big shout out of all of them their staffs members. They all are amazing team tacking care of us. They made our stay memorable. Housekeeping team very very thank you to them always clean our rooms with full dedication 👍👍 special thanks to housekeeping team Anil and subash. Housekeeping manager always meet with you smile 😊 Thank you grayton team

Excellent stay at the GRAYTON

10.0

Saurabh has been an excellent person at the concierge always helpful and has taken into account all the requirements of mine, Infact there have been times where he has gone out of his way to ensure that the needs have been met. He is an absolute asset to your organisation. I would also like to add the others as well ( Wasim and soukaina) all of them are fantastic.

"A RELAXING STAY WITH EXCELLENT SERVICE"

10.0

The ambience at the hotel was excellent and luxurious. The rooms are well maintained and cleaned daily by the housekeeping. The service in the restaurant was a great one especially staff Resu and Hayfa were very friendly , made us comfortable throughout our dining experience . It is definitely a must visit hotel for family and couples.

Thankyou

10.0

Thankyou so much for services it was booked for my friends who came to Visit Dubai. Specially housekeeping staff Suresh and my friends forget another name.

Average stay

6.0

We stayed at this hotel for 5 nights. To start with the positives: the breakfast was quite good, and the suite we stayed in was spacious and comfortable. These were the highlights of our stay. Unfortunately, the rest of the experience was disappointing. Upon check-in, we were asked to pay 75 dirhams in tax — something we were already aware of, having prepaid for the hotel. However, we had just landed and didn’t have small change. We handed over 500 dirhams, but the receptionist said she had no change and insisted we pay immediately, either in exact cash or by card. We explained we needed the cash we had for going out and offered to pay later that evening, but she refused. Despite having already paid for our stay and explaining we were there for five nights, there was no flexibility. It felt very unwelcoming and left a bad first impression. The hotel’s description also stated that it’s only 10 minutes from public transport, but this is misleading. It’s actually a 20-minute walk to the nearest metro station — and in the heat, that walk becomes quite difficult. Without your own transportation, getting around is inconvenient. We ended up missing out on several plans simply because the location made everything harder. To make things worse, there are no nearby stores or restaurants. The closest options are at least a 15–20-minute walk away. If this had been clearly mentioned, we would have likely chosen a different place to stay. Housekeeping was inconsistent. On multiple occasions, used spoons were left uncleaned, towels weren’t kept and basic items like shampoo etc weren’t refilled. We had to call and follow up several times to get things sorted. Needs to up its game with the competition.