Tuscany by LuxUrban♡

Unreliable Booking Paid in Full Cancelled last minute

2.0

I booked a stay at Tuscany by Luxurban in New York through Booking.com in March 2025 for a November 2025 trip. The reservation was confirmed and paid in full months in advance. Then, in October—just weeks before my travel—I received an abrupt cancellation email. No explanation. No alternative accommodation. No apology. Just a cancellation notice that left me scrambling to find a replacement hotel at much higher prices due to peak season. To make matters worse, despite having paid in full, I was told I’d have to wait 7 to 12 business days for a refund. That’s a long time to be out of pocket, especially when trying to rebook last-minute in New York. This experience was incredibly frustrating and disappointing. I trusted Booking.com and Tuscany by Luxurban to honor their commitment—clearly, that trust was misplaced. If you’re planning a trip and want peace of mind, I’d strongly recommend booking elsewhere. This kind of treatment is unacceptable.

Room cancelled and no help

2.0

We arrived Sept 6 late for our 2 night reservation and were told that our reservation had been cancelled due to flooding and water damage. The man at the front desk was a maintenance man and said he couldn't help us find another hotel. The front desk person - staff member was gone for the night. There were 3 other couples in the lobby dealing with the same thing. We tried to get a refund but the hotel phones have been shut down and they are not responding via email either. There was no email sent to warn us - even though the man at the desk said they had. So incredbly frustrating!

Whether it feels right depends on your priorities

4.0

This hotel has both strengths and serious weaknesses. If you understand them and choose accordingly, your stay can be satisfactory. The biggest advantage is the location. It’s just a few minutes’ walk from Grand Central Station, making it convenient to get almost anywhere. Especially from JFK Airport, the new LIRR line allows for a smooth trip with just one transfer. The walk from the station is short and along busy streets, which feels relatively safe even at night. The UN headquarters and related institutions are also within walking distance, which is ideal for business travelers. In terms of value, the hotel offers spacious rooms—especially by New York standards—at a relatively affordable price. The furnishings are a bit dated, but functional. If location and cost are your top priorities, this hotel delivers. However, the service is where things fall short. To be precise, it may be more accurate to say that service is essentially absent. I arrived around 8 p.m., and despite having prepaid, my room wasn’t ready. The front desk staff didn’t handle the situation professionally, and it felt as though security staff were doubling as reception. I stayed for three nights, but the room was never cleaned. The in-room safe was broken, and although I requested a repair, it remained unusable throughout my stay. Basic amenities were lacking—no soap or rinsing cup in the bathroom, just shampoo and conditioner. In summary, this hotel is competitive in terms of location and price, but the lack of service is striking. For a short stay where convenience is key, it can be a practical choice. But for a vacation or a more comfortable experience, I wouldn’t recommend it. This is just my personal impression, and I hope it helps others make an informed decision based on their own needs.

Glad they're out of business

2.0

We prepaid for a room with two queen beds for our family with three young kids, and when we arrived we were assigned a room with one king bed. We were told that there were no other multi-bed rooms available. The hotel appeared to be staffed by a lone individual at the desk. The staffer eventually brought us a cot for our kids. Insult to injury, when we checked into our room we found: the doorknob missing from the bathroom door; no soap to wash hands in the sink; no body wash or shampoo in the shower dispenser bottles; a missing mini fridge in the spot where the fridge was supposed to be; and no cover for the air conditioner. We were told that housekeeping had not been in for a few days and did not refill the soaps. The following morning, I outlined the issues to the manager, and he apologized and offered a partial refund that he said would take a few weeks. This past weekend (9/20) I tried emailing to the address he provided, only to get a bounce back. By chance, I was reading the New York Times, and they detailed a story stating that LuxUrban's properties -- including the Tuscany -- closed abruptly. While I'm disappointed I never got the partial refund, I'm happy they were forced to close down. Hands down, one of the worst stays I've ever experienced.

DO NOT BOOK - Hotel filed for bankruptcy suddenly

2.0

DO NOT BOOK! The chain filed for bankruptcy and never closed down their online bookings. Their poor staff did not even know they were closed and has not been paid.

Awful

2.0

The hotel was closed when I arrived for a 4 day booking with no email notification alerting of the closure and no staff at the front desk except for a security guard.