The London EDITION♡

Tranquila com qualidade.

10.0

Tudo perfeito

− Nada a declarar

Muito caro para o que oferece

7.0

As roupas de cama

− O tamanho do quarto. Muito pequeno

Recomendo.

10.0

O serviço da recepção, portaria e concierge são excepcionais. Gostei da estadia.

− O de camareiras são inexperientes. Sem atenção aos detalhes.

Amazing London stay

10.0

My niece and I had an unforgettable stay at The EDITION during our recent London trip for her birthday and to see Bad Bunny. Breakfast here is a must-try. They serve traditional English breakfast, but we opted for waffles and French toast, which were both delicious. There’s something magical about celebrating a milestone birthday in a city as iconic as London. The location is unbeatable, just a short walk from Fitzrovia and the heart of central London. This made exploring together effortless, especially during the heatwave we were fortunate enough to experience. What truly set The EDITION apart was the exceptional customer service. The staff went above and beyond to make our stay feel personal and warm. Their attentiveness turned a great hotel into a truly memorable experience. With its gorgeous property, perfect location, and exceptional service, The EDITION made our birthday unforgettable. We’re already dreaming about our next stay!

Nice location

10.0

Nice location Great room- small but to be expected in london Comfy bed For value- expensive for what it is compare to the other Edition

A Nightmarish Experience: Unjustified Charges, Incompetent Service, and Suspected Discrimination

2.0

If I could give zero stars, I would. Our recent stay at The London EDITION was nothing short of a nightmare, completely shattering any expectations of a 5-star luxury Marriott brand. The ordeal began when a piece of my child’s clothing went missing from our room. After hours of unnecessary anxiety and repeatedly chasing the staff, the item was finally returned to us at 11:30 PM. It turned out that a member of their housekeeping staff had carelessly taken it by mistake. The lack of care and urgency regarding a guest's—let alone a child's—belongings was deeply frustrating. However, the absolute worst part of our stay occurred during checkout. We were delayed by just one hour. Instead of demonstrating basic hospitality or understanding, the hotel forcefully penalized us with a £200 "half-day" room charge. They maliciously deducted this exorbitant amount directly from our £200 security deposit. When we tried to reason with them and politely requested to see the written hotel policy or terms and conditions that justify this specific £200 penalty, the management flat-out refused to provide any proof. The behavior of the management team—specifically Simona Polato (Reception Manager), Yuliia Melnyk (Guest Relations Manager), and Umesh Kommalage Don (Duty Manager)—was utterly appalling. Not only were they arrogant, dismissive, and incredibly rude, but we also strongly felt we were subjected to racial discrimination based on the hostile way we were treated. The lack of basic respect and professionalism displayed by these three individuals is a disgrace to the hospitality industry. My £200 deposit is already gone, but I am writing this review to warn future travelers. If you expect fair treatment, transparent billing, and respectful service, do yourself a favor and book elsewhere. I will never, ever return to this hotel.