Meliá Paris Vendôme♡

Staff are very helpful. But the hotel is in need of upgrade.

7.0

Best location for shopping.

− Needs upgrade. Rooms are old and smelly.

Do not stay here, complete catfish!

2.0

I’m not sure how this hotel is rated as high as it was! The MOLD all over our room was disgusting! The smell throughout the hotel and especially in our room was HORRIBLE, and NO A/C. They had a fan running in our room for the 72 hrs we were there! I wouldn’t dare walk barefoot on the floors! There was water bubbles all over the walls throughout the building and water lines coming down the walls as well! I would NEVER suggest anyone stay here! The only thing they have good going for them is location and Emilio, he was an amazing employee and so hard working!

Hotel com bom preço e excelente serviço. Ponto alto é a localização.

10.0

Excelente hotel. Muito bem localizado. Em frente a rue de Rivoli, Place de la Concorde e estação do metro. Quarto muito limpo. Staff muito gentil e atencioso. Excelente café da manhã. Recomendo muito.

− Tudo excelente.

Guest review

1.0

Bad experience ! We are robbed inside the room . The staff opened our safe and took money and a piece of jewelry.

− We were robbed inside our room. They opened the safe and stole our belongings without breaking down the entrance door. It was certainly a member of the cleaning staff or someone with a key or access to the room. They stole cash and a piece of jewelry. The hotel staff offered us no support, even though they surely knew who had entered the room. They didn't investigate. We exchanged several emails with the Meliá chain, but they didn't provide any reimbursement—not even for the nights we had paid for. In short, be careful with this hotel; the safe isn't secure. They opened the safe using a USB port—something we discovered existed only after the theft. It’s a criminal ring. We pay for the hotel, and then we get robbed inside our room; it is absolutely outrageous that they refuse to take any responsibility.

Ok stay, comfy but not worth the cost

7.0

Comfy bed Nice ladies at reception in the morning and v helpful and professional

− Very tired looking furniture and room AC not working properly Bath shower switch temperamental

AC does not work and manager doesn’t care

4.0

Upon checking in we noticed it was a little warm in the lobby. We asked about it and they told us the technician is working on it and it will improve. We were put on the 5th floor. Upon exiting the elevator we felt this rush of heat hit us. We went into the room and it was also warm. We called immediately and they told us that it will improve and will send a technician to our room to check it out. A technician never came. We took a cold shower and tried to fall asleep as we had been traveling all day. In the morning we asked for a lower level room or if they can put us in another one of their local hotels and they said that they would look into it while we were out into town. They had a good breakfast and the cook truly cares about the food. They had a portable AC in the dining room and that gave us some relief. I can get past the tiny shower that if you bend over you pop open the door since that’s what’s to be expected from a boutique hotel. The view from my window was a Beautiful street and building but I couldn’t even leave it open due to the heat. Upon our return they said that they placed fans in our rooms and that a technician is working on it and it would improve. It did not. I pleaded with them to please move us since our son is developing a heat rash. They refused to offer us any other options other than keep your curtains closed, lights off and use the fan. Upon the third day of this we asked for a partial refund and Maxime the hotel manager refused. I asked him to come up to the room so he can feel what we had been feeling and he smiled and said I will not do that and that there is nothing he can do he handed me a business card and said we can write to request a refund. This was most likely to send me away. I addressed his lack of empathy and leadership as he had his staff lie to us about the air conditioner getting fixed. I asked him once more to come feel our room and to tell me what I should have done differently to prevent my child from developing a heat rash due to their hot rooms and he said, there’s nothing I can do and thank you for visiting the Melia Vendome. I walked away because his poor customer service skills were not going to serve me or my family. DO NOT stay at the Melia Vendome.