Riviera Hotel Dubai♡

Wonderful Experience at Riviera Hotel

10.0

We travel often, but this was one of the most impressive and memorable dining experiences we’ve ever had. The service was excellent, and the atmosphere was pleasant and inviting. A big shout-out to the Egyptian Chef Ahmed. Thank you for your kindness and incredible food. My dish was so delicious, beautifully made, and full of flavor. His warm smile and welcoming personality made our dining experience truly special. You truly made our visit unforgettable. We’ll definitely be coming back!

Good location, friendly staff and comfy beds

8.0

We enjoyed our stay, the room was spacious and comfortable. We didn't get to try out the breakfast or other facilities. I would like to suggest fitting ceiling fans so the aircon doesn't need to be run so much (our aircon was quite loud). Also, there was a faint smell of stale smoke - I am a fan of non smoking floors. Overall, I would definitely stay here again.

Bad service

2.0

During a recent family trip from Abu Dhabi to Dubai, we encountered significant difficulties at a hotel due to the unexpected absence of my son's Emirates ID. Our unplanned trip necessitated an unscheduled medical appointment in Dubai, and consequently, we had not booked a hotel in advance. My son's Emirates ID was at his school in Abu Dhabi. The hotel refused to accommodate us without his physical ID, despite presenting a UAE Pass copy as proof of identity and guardianship. We appealed to the hotel manager, explaining the circumstances and our parental guardianship, but our request was denied with unprofessional and unacceptable language. The manager's response, stating he would not risk a 50,000 AED fine, was both discourteous and inappropriate. This interaction significantly impacted our family and left us with a deeply negative impression of the hotel's customer service and management. I would not recommend this hotel to other families. The manager's unprofessional conduct raises serious concerns about the overall standards of the establishment.

Reviera hotel Baniyas experience was amazing

10.0

Warm welcome, friendly and efficient staff, clean and comfortable rooms and a convenient location. The staff were incredibly friendly and helpful throughout my stay.

Dubai

10.0

The interest, relevance, helpfulness, hotel location was very nice, only the breakfast could be a little better The hotel is centrally located, very close to the subway, there are facilities next to it where you can find everything, I recommend it

Guest review

10.0

I recently had the pleasure of staying at Reviera Hotel in Dubai, and I must say it was an outstanding experience from start to finish. The hotel itself is immaculate, reflecting high standards of cleanliness and comfort. Its prime location is undoubtedly one of the best, making it a perfect choice for travelers. The food was nothing short of excellent, offering a delicious international buffet infused with the rich flavors of Middle Eastern cuisine. The breakfast chef was not only highly professional but also genuinely caring—engaging with every guest, explaining the dishes, and even personally ensuring the dining area was perfectly maintained. The hospitality at Reviera Hotel is truly remarkable. Without hesitation, I would rate the entire staff five stars—from the exceptional hotel manager, Mr. Mustapha, to the dedicated porter, Omar. Mr. Mustapha's professionalism and kindness stood out when I faced an issue with my booking due to an honest mistake. I had unintentionally selected the wrong dates through a third-party platform (Expedia), but he graciously approved the cancellation and even reached out to Expedia on my behalf. His generosity extended beyond this gesture, as he personally invited me for tea at his desk—a level of hospitality I had never experienced at any other hotel before. Special thanks go to porter Nazeem for his kindness in lending a phone charger to my niece, as well as to front desk manager Abdul Rahman, whose professionalism and warm hospita