The Crown London♡

Terrible. Run down. Tired. Dirty

2.0

Busy reception areas with too much happening for the one receptionist Car parking right and limited.

Good comfy stay

10.0

I had a pretty amazing stay - the property is quite comfortable and the staff is quite helpful. The try to make you feel comfortable and genuinely care for you. I would also like to give a special shout out to a lovely lady named Julie for helping us during the stay :)

Celebration Event

10.0

We had a celebration event in the Sala Room in February. The venue is special and it was beautifully configured. The staff were very welcoming and competent. The food was very good. Our guests were very complimentary Highly recommend.

Horrible

2.0

We’ve been here a few times over the last year for family events and also dropped into the pub, and it’s been consistently disappointing. The front entrance gives a decent first impression, but the moment you’re inside it feels quite neglected. One lift has been out of order for months and the downstairs area outside the function room had dust and cobwebs around the place — not just a bit of mess, but the kind of dirt that builds up when a corner is ignored for ages. The hall itself is nice enough from a distance, but you only have to look closely at the walls and edges to see how worn it is. At the Christmas event the food was mediocre and the service was painfully slow — we waited close to an hour between starter and main. Coffee was awful (tasted like instant) and, no exaggeration, the cutlery at our table was rusted. That shouldn’t happen anywhere. We then tried the pub on a few occasions thinking maybe it was just an “event day” problem, but it wasn’t. Not much choice of drinks, and the food quality was poor: cold pie in the middle, no seasoning, and the lasagne and pizza tasted like frozen food. Charging £16.50 for that pizza (probably from Iceland next door) is hard to justify. On one visit they couldn’t even bring the table’s meals out together — two friends were left waiting while the rest of us ate for a good 10–15 minutes. The frustrating part is the staff themselves were lovely. The asian barmaid was fantastic and the tall manager was charming and did his best to smooth things over. But the place needs real attention: cleaning, basic maintenance, and a serious look at the food and service standards.

Great stay

10.0

Great overall experience at hotel. Simple check in Clean room Breakfast service was good and Lino was very polite and accommodating

Amazing room was clean nd comfortable

10.0

Highly recommended hotel Reception is very helpful and very nice