Where We Sleep

Malmaison London

★★★★ 18-21 Charterhouse Square, London, GB

8.6 guest rating· 2034 reviews

About this hotel

Stylish Bedrooms and Free WiFi

Indulge in the comfort of stylish bedrooms equipped with flat-screen satellite TVs and free WiFi, ensuring a relaxing stay.

Chez Mal Restaurant

Experience a culinary journey at Chez Mal Restaurant, offering a delightful fusion of traditional steakhouse and classic French brasserie cuisines.

Private Dining and Classic British Dishes

Treat yourself to private dining at The Brasserie, savoring a menu of classic British dishes crafted from regional produce, complemented by a selection of beers and signature champagne cocktails.

To experience the perfect blend of luxury and convenience at our boutique hotel in central London, book your stay now!

Rooms & rates

Club Room

Sleeps 2 · 21 m² · King bed

  • Desk
  • Bathrobe
  • Private bathroom
  • Coffee/tea maker
  • Free WiFi

Cosy Room

Sleeps 1 · 16 m² · Double bed

  • Desk
  • Private bathroom
  • Coffee/tea maker
  • Free WiFi
  • Shower

Standard Double Room

Sleeps 2 · 20 m² · Double bed

  • Desk
  • Private bathroom
  • Coffee/tea maker
  • Shower
  • Safety deposit box

Club Double Room

Sleeps 2 · 21 m² · Queen bed

  • Desk
  • Bathrobe
  • Private bathroom
  • Coffee/tea maker
  • Coffee machine

Cozy Double Room

Sleeps 1 · 16 m² · Double bed

  • Desk
  • Private bathroom
  • Coffee/tea maker
  • Shower
  • Safety deposit box

Club Deluxe Room

Sleeps 3 · 21 m² · Queen bed

  • Desk
  • Bathrobe
  • Private bathroom
  • Coffee/tea maker
  • Coffee machine

Signature Suite

Sleeps 2 · 24 m² · Extra-large double bed (Super-king size)

  • Desk
  • Bathrobe
  • Private bathroom
  • Coffee/tea maker
  • Coffee machine

Amenities

  • WiFi available
  • Fitness center
  • Parking
  • Breakfast in the room
  • Restaurant
  • Bar
  • Pets allowed
  • Pet basket
  • Pet bowls
  • 24-hour front desk
  • Room service
  • Non-smoking rooms
  • Non-smoking throughout
  • Cashless payment available
Show all 37 amenities
  • Cleaning standards that are effective against Coronavirus
  • Currency exchange
  • Daily housekeeping
  • Dry cleaning
  • Express check-in/check-out
  • Facilities for disabled guests
  • Fax/photocopying
  • Fire extinguishers
  • First aid kit available
  • Food delivered to guest room
  • Fruits
  • Heating
  • Ironing service
  • Key card access
  • Kid meals
  • Laundry
  • Lift / Elevator
  • Luggage storage
  • Meeting/banquet facilities
  • Packed lunches
  • Safety deposit box
  • Smoke alarms
  • Wine/champagne

Location

© OpenStreetMap contributors

18-21 Charterhouse Square, London, GB

Check-in
from 03:00 PM to 12:00 AM
Check-out
until 11:00 AM

What guests say8.62034 reviews

+ Friendly staff+ Great location+ Excellent servicePoor room cleanlinessHigh price not matched by experienceBreakfast issues
Cleanliness7.6
Service10.0
Location9.6
Room Quality8.1
Amenities9.1
Value for Money8.1

Disappointing

1.0

Location was ok with available parking.

The Shower faucet in the room was loose and faulty. The water temperature could not be maintained. After reporting this to reception, the Hotel Manager visited my room, stood in my shower with her shoes on and then failed to fix the problem or offer an alternative room. She offered me a refund if I left the room and found alternative accommodation for the evening which was obviously not viable as we had tickets to a Theatre performance within 2 hours. On check out I was offered a 25% discount, which I declined and settled on a 50% reduction. The attitude of the Hotel Manager was rude and she basically made me feel as if I was overreacting and should accept these conditions. Overall it spoilt the experience and I will not be staying at the hotel ever again.

Ross · GB · 2026-07-23

Aangenaam hotel gelegen op een geweldige lokatie in het centrum van Londen

10.0

Prima hotel op een geweldige lokatie- in een doodlopende straat met een aangenaam park vlak voor de deur. 2 metroconnecties liggen op wandelafstand. Ook in de buurt verschillende leuke bars en restaurants. Wij zijn fan van dit hotel! Personeel was vriendelijk en behulpzaam. Aangename kamers en ruime badkamers.

Niets - alles was prima in orde!

Martine · BE · 2026-07-22

Great stay, close to lovely bars and restaurants, reception staff were superb.

10.0

Great location.

Very small room.

Lisa · GB · 2026-07-21

Lovely stay in London

9.0

Location, nice, quiet, staff really friendly & helpful

N/A

Kate · GB · 2026-07-20

Great location and modern hotel. Would recommend and stay again.

9.0

Great location, one street back from busy London but it felt like you were in a quiet little town. Beautiful square. Close to the tube. Modern clean hotel.

Nothing

rebecca · GB · 2026-07-18

Good to know

When booking 6 rooms or more, different policies and additional supplements will apply. The property will contact the guest following their reservation.

The Breakfast inclusive rates include a Full-cooked breakfast and Dinner inclusive rates includes 2 courses from our seasonal A’ la Carte menu and a side dish.

When rooms booked for 2 adults and 1 child, breakfast and dinner are not included in the advertised rates for children and the charges are as follows directly to the hotel: 0–4 years old: complimentary breakfast 5–11 years old: breakfast charged at 50% of full price 12 and above: breakfast charged at full adult price. Kids dinner menu is also available.

Please note that extra beds and cots must be confirmed with the hotel prior to arrival, customers will be required to settle children's extra bed charges (GBP 30 per night) directly with the hotel.

When traveling with a dog, please note that an extra charge of GBP 25 for 1 dog or GBP 40 for a maximum 2 dogs, per night applies. Dogs are allowed in designated guest rooms. Please notify the hotel in advance.

Pets

Pets are allowed on request. Charges may be applicable.

Groups

When booking more than 5 rooms, different policies and additional supplements may apply.

Parking

Public parking is possible at a location nearby (reservation is not possible) and charges may be applicable.

Internet

WiFi is available in the hotel rooms and is free of charge.

Children and extra bed policy

Children of any age are allowed.

Children up to and including 12 years old stay for free when using an existing bed.

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