Suite, 1 Double Bed
Sleeps 2 · 40 m² · Double bed
- Desk
- Bathrobe
- Private bathroom
- Coffee/tea maker
- Free WiFi
Hotel Urban, a Small Luxury Hotel of the World
★★★★★ Carrera San Jerónimo, 34, Madrid, ES
9.1 guest rating· 1261 reviews
About this hotel
Artistic Experience from Papua New Guinea
Immerse yourself in a unique cultural journey at Hotel Urban, where a permanent art display from Papua New Guinea awaits you. The beautiful design and special lighting throughout the hotel and rooms create a truly artistic ambiance.
Culinary Delights and Rooftop Bars
Indulge in a gastronomic experience at CEBO, the hotel's Michelin-starred restaurant led by renowned chefs. After dining, head to the rooftop terrace for signature cocktails at La terraza del Urban or enjoy barista-made drinks at Cocktail Bar Glass by Sips.
Luxurious Amenities and Prime Location
Relax by the small rooftop swimming pool, work out at the gym, and enjoy the convenience of free wired internet and Chromecast-equipped TVs in all soundproofed rooms. With attractions like the Thyssen-Bornemisza Gallery and Puerta del Sol just steps away, Hotel Urban offers both luxury and convenience for your stay in Madrid.
Rooms & rates
Superior Double Room Single Use
Sleeps 1 · 25 m² · Queen Bed
- Desk
- Bathrobe
- Private bathroom
- Coffee/tea maker
- Free WiFi
Superior Deluxe Double or Twin Room
Sleeps 2 · 32 m² · Queen bed
- Desk
- Air conditioning
- Single-room air conditioning for guest accommodation
- Bathrobe
- Private bathroom
Loft
Sleeps 2 · 53 m² · King bed
- Desk
- Bathrobe
- Private bathroom
- Coffee/tea maker
- Free WiFi
Business Duplex
Sleeps 1 · 32 m² · Queen Bed
- Desk
- Bathrobe
- Private bathroom
- Coffee/tea maker
- Free WiFi
Business Suite, 1 Double Bed
Sleeps 1 · 40 m² · Double bed
- Desk
- Bathrobe
- Private bathroom
- Coffee/tea maker
- Free WiFi
Superior Double Room
Sleeps 2 · 25 m² · Queen Bed
- Desk
- Bathrobe
- Private bathroom
- Coffee/tea maker
- Free WiFi
Duplex
Sleeps 2 · 32 m² · Queen Bed
- Desk
- Bathrobe
- Private bathroom
- Coffee/tea maker
- Free WiFi
Superior Double or Twin Room (1-2 Adults)
Sleeps 2 · 23 m² · 2× Twin bed, Double bed
- Desk
- Air conditioning
- Single-room air conditioning for guest accommodation
- Bathrobe
- Private bathroom
Suite
Sleeps 2 · 42 m² · Queen bed
- Desk
- Air conditioning
- Single-room air conditioning for guest accommodation
- Bathrobe
- Private bathroom
Amenities
- WiFi available
- Outdoor pool
- Outdoor pool - seasonal
- Plunge pool
- Pool bar
- Pool with view
- Rooftop pool
- Swimming pool
- Fitness center
- Fitness facilities
- Parking
- Parking garage
- Private parking
- Breakfast in the room
Show all 75 amenities
- Breakfast takeaway containers
- Restaurant
- Bar
- Screens / Barriers between staff and guests for safety
- Air conditioning
- Sun loungers or beach chairs
- 24-hour front desk
- Tour desk
- Business center
- Room service
- 24-hour security
- Non-smoking rooms
- Non-smoking throughout
- Access to health care professionals
- Cashless payment available
- CCTV in common areas
- Cleaning standards that are effective against Coronavirus
- Concierge service
- Contactless check-in/check-out
- Currency exchange
- Daily housekeeping
- Delivered food - securely covered
- Designated smoking area
- Dry cleaning
- Electric vehicle charging station
- Face masks for guests available
- Fax/photocopying
- Fire extinguishers
- First aid kit available
- Food delivered to guest room
- Fruits
- Guest room sealed after cleaning
- Guest rooms disinfected between stays
- Guests can opt-out any cleaning services during stay
- Hand sanitizer in guest room and key areas
- Heating
- Invoice provided
- Ironing service
- Key card access
- Laundry
- Laundry washed per local authority guidelines
- Lift / Elevator
- Luggage storage
- Meeting/banquet facilities
- Packed lunches
- Physical distancing in dining areas
- Physical distancing rules followed
- Process in place to check health of guests
- Property cleaned by professional cleaning companies
- Safety deposit box
- Sanitized tableware & silverware
- Security alarm
- Shared stationery like menus, pens are removed
- Smoke alarms
- Solarium
- Soundproof rooms
- Staff adhere to local safety protocols
- Sun terrace
- Terrace
- Thermometers for guests provided by property
- Wine/champagne
Location
Carrera San Jerónimo, 34, Madrid, ES
- Check-in
- from 03:00 PM
- Check-out
- until 12:00 PM
What guests say9.11261 reviews
+ Excellent, friendly and helpful staff+ Prime central location within walking distance of major sights+ Outstanding breakfast and well-stocked buffet+ Rooftop bar highly praised and well presented− Rooms often small, dark or courtyard-facing with privacy concerns− Very firm mattresses and uncomfortable bedding for some guests− Noise issues (rooftop bar above rooms, slamming doors, noisy elevator)
Cleanliness9.6
Service9.8
Location9.7
Room Quality7.3
Amenities9.0
Value for Money8.5
Guest review
10.0Rooftop
− No fresh air ventilation
Excelente, es la décima vez que nos alojamos en este Hotel. Conformes totalmente
10.0Todo, estéticamente bello, excelente ubicación, tamaño justo y personalizado. Y Juan Manuel que nos recibe desde hace 16 años es lo "mejor" del hotel.
− Que han cambiado y cambian el personal, y justamente, uno de sus puntos fuertes era la atención personal de quienes te conocían y recordaban detalles, sólo ha quedado J.M. ( y otra cosilla, por favor cambien la calidad del papel higiénico)
Guest review
9.0Muito bem, atendimento e limpeza ótimos! Café da manhã muito bom
− Atendimento! Quarto, café da manha
Un séjour très agréable
10.0L’accueil est très professionnel ; l’emplacement de l’hôtel est parfait au centre de Madrid proche de tout : le restaurant étoilé fantastique
− Piscine trop petite et fermée tôt le matin
"Muy buena estancia, aunque no alcanza el nivel de un 5 estrellas lujo"
10.0El hotel está muy bien en general. Se nota que han pasado los años, pero las instalaciones están bien cuidadas. Lo mejor, sin duda, es el personal, que fue muy amable y profesional durante toda la estancia, y la excelente calidad del desayuno. En mi opinión, no termina de cumplir con lo que esperaría de un hotel de 5 estrellas lujo, principalmente porque las habitaciones son demasiado pequeñas. Como aspecto a mejorar, la piscina de la terraza también es bastante pequeña y, durante nuestra estancia, estaba muy concurrida, con muchos huéspedes consumiendo alcohol, lo que hacía que el ambiente fuera algo menos relajante de lo esperado. Aun así, la experiencia ha sido positiva y recomendaría el hotel. Mi valoración es un 9/10.
− Las habitaciones resultan algo pequeñas para la categoría del hotel y el baño se nota anticuado, especialmente la bañera, que agradecería una renovación. Por otro lado, el ambiente en la piscina de la terraza no fue el que esperaba. Es un espacio bastante reducido y, durante mi estancia, estaba muy concurrido, con un ambiente más orientado al ocio y al consumo de bebidas que al descanso y la tranquilidad.
Perfect stay
10.0Excellent service and location
Good to know
When booking more than 5 rooms, different policies and additional supplements may apply.
If you are not the owner of the credit card used to make the reservation, please contact the property in advance, no later than 24 hours after booking.
The pool is seasonal and only open for the months of June-July-AugustPlease inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Tue, Sep 1, 2026 until Mon, May 31, 2027
›Internet
WiFi is available in all areas and is free of charge.
›Pets
Pets are not allowed.
›Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an existing bed.
You haven't added any cots.
You haven't added any extra beds.
›Parking
Private parking is possible on site (reservation is not needed) and costs EUR 33 per day.