The Prince Gallery Tokyo Kioicho, a Luxury Collection Hotel♡

Guest review

10.0

The room was beautiful, spacious and clean. Everything was automated and extremely high tech. The view was incredbile.

− I can't think of anything I didn't like.

Amazing luxury hotel in a central location

10.0

Our stay at this hotel was simply amazing. From the moment we arrived, we were greeted by friendly and accommodating staff, who spoke english. Every detail was above and beyond, from the kimonos and pajamas in the room to all of the special skincare amenities that were provided. The breakfast each morning were some of our favorite meals of the whole trip. The views from the hotel are stunning and you must enjoy the lobby and sky bar. The hymns fully equipped and they have a spa, full lap pool and onsen.

A Luxury hotel that doesn't hold up to its standards and brand

6.0

This hotel is in a very convenient area, surrounded by parks and plenty of greenery. It’s only about a 15‑minute walk to the Palace. This was my first time staying in this part of Tokyo, and the neighborhood is very lively at night, with many local restaurants and bars. Although this property is part of Marriott’s Luxury Collection, it does not provide the standard benefits for Platinum Elite members. We’ve stayed at many Luxury Collection hotels around the world, and this is the first time we were told we would not have access to the lounge. Additionally, we were informed that, as an upgrade, they would offer us breakfast instead—something that struck us as quite odd. When we explained that lounge access is part of our elite benefits, the receptionist suggested that we probably hadn’t stayed at a Luxury Collection property in Asia and therefore weren’t aware of the policy. We clarified that we have stayed at many in Asia. At that point, they could no longer argue and simply stated that this particular hotel does not offer lounge access. The receptionist then consulted a senior staff member to request an exception. Ultimately, we were granted lounge access, and I must say the experience there was very nice. I genuinely appreciated her effort and persistence in trying to accommodate us. However, the hotel should clearly state in their welcome emails that elite lounge access is not provided so guests can make informed decisions before arrival. We were also told our room had been upgraded. However, the room faced the opposite side of the city, offering little more than rooftops and helipads. It was fine for a one‑night stay, but certainly not a noteworthy view. The next morning at breakfast, we were greeted warmly. As we were about to be seated, I noticed a window table was empty. Since it was our last day and our room didn’t have a good view, I asked if we could sit there. We were told the table was taken, even though it still had dirty dishes on it. After we were seated elsewhere, a staff member came over, cleaned that same table, and then seated another guest who had just arrived. When I confronted the staff member, she simply walked away. The service at the breakfast restaurant was extremely minimal and far below what I would expect from a Luxury Collection property. It was disappointing and did not reflect the standard of Japanese hospitality. I ordered Japanese green tea, and after speaking to multiple staff members, it finally arrived about 30 minutes later. At the buffet, several times staff cut in front of me or abruptly reached over to refill dishes without waiting for me to finish serving myself. Considering the high price of this hotel, I had very high expectations. I enjoy exploring luxury hotels when I travel, but this stay was a significant disappointment. Unfortunately, this is one property we will not be returning to.