Days Inn Hyde Park♡

Great Place to Stay

10.0

Very clean, conveniently located and staff are all very nice and helpful. There’s a lot of restaurants, other food outlets and convenience stores plus just very close to Paddington Station which allows for easy access to tourist destinations.👍

Don’t recommend the Days Inn Hyde Park

2.0

I would agree with the comments made by others for this hotel on the poor standard of guest services. I had made an advance booking with special requests six weeks in advance and was checked in by Komnious at Reception. Komnious was extremely rude to me from the outset and profusely lied to me on the availability of double rooms at the hotel. I paid for a double room and he wanted to check me in into a single room on the fourth floor. After I pointed out the availability of rooms on the hotel’s own website and elsewhere, the duty manager seemed to assist by checking me into a family room. However, trying to get late check-out from the hotel was chaotic and I kept on getting calls from Reception asking me when I would check-out of the room. There was no hot water in the shower and the most shocking experience of all was when the cleaner walked into my room while I was sleeping having ignored the “do not disturb” sign affixed outside my door. This was a blatant breach of my privacy and it is clear to me that the unprofessional staff at Reception were fully responsible for the cleaner walking into my room amounting to deliberate harassment of the guest. I am absolutely appalled by my guest experiences at this hotel and I believe I was targeted as I was a single female guest. The single rooms I had seen were shabby and outdated and it is clear the hotel has a problem with the supply of hot water in some rooms. And when you call Reception to ask for something they will pretend they cannot hear you. This was a really grim guest experience from a hotel of horrors. Don’t waste your money booking this hotel as noted by others who have left reviews on here and have had similar experiences to my own. The general manager also lacked integrity when investigating my complaint. A complete disgrace.

Poor

4.0

The location was in an average part of London, not the best. The atmosphere was pretty quiet and dull. Not much to do. The rooms where small with not much space to get to the bath room The value is not great and very expensive for not much. The cleanliness was alright and pretty dated. The service was great and they helped us.

Guest review

9.0

Staff were super helpful & location was great for our visit to BST. Big bonus having A.C. as it was exceptionally hot at time of our visit.

− Our TV didn't work. The staff did try to sort issue when we highlighted the problem but were unsuccessful. It wasn't a big deal for us & we really appreciated their efforts - even provided us with complimentary drinks & a late check out.