Duane Street Hotel Tribeca, Belvilla District 6 Formerly Sonder♡

Guest review

10.0

Ravi helped me so much with room, very good service , location is amazing and clean cozy hotel

Cuidado! No es lo que parece en las fotos

1.0

No es como aparece en las fotos! Cuidado, no es un hotel, es como si fueran apartamentos. Las fotos no muestran la realidad

− Sucio, la entrada no es de un hotel, ascensor sucio, a la habitación se accede con un código en la puerta, el encargado no ayuda con las maletas. Cuidado con este sitio!

Guest review

10.0

Ravi was very helpful the property was in a very good location and the room was very clean and comfortable and Ravi made the whole check in process very easy

− No complaints

Boravak u drugom gradu, državi bi trebao biti sigurno mjesto poput doma, mi to nismo osjetile.

2.0

Jedino što smo imali vozača koji nas je pokupio na aerodromu.

− Čim smo došli, tražili su dodatne novce za ući 20ak minuta ranije u sobu, a već je dodatno nešto naplaćeno. Soba je bila prljava, pod neočišćen, prozori prljavi koji se ne mogu niti malo otvoriti, plahte zgužvane i očito korištene jer su bile ljudske dlake u njima. Wc školjka je imala prljave tragove. Tuš je bio na plafonu bez pomičnog dijela. Kad smo tražile nove ručnike dobile smo ih ravno iz vrećice iz trgovine, neoprane.

Pretty bad experience for a Tribeca hotel.

1.0

The location was good for us.

− Disorganized, room curtains in the first room were broken, second room bathroom amenities were broken, 3rd was ok, but no closet. When we first arrived, our rooms would not lock with digital codes. We had to pack up and put our luggage in lockers in the small lobby area. The rooms were not cleaned until late in the afternoon even after requesting. The room remained unlocked on the first and second day when we finally asked for a key. The staff tried to be helpful, but it was obvious the hotel had changed hands, and many things were not checked out before offering them for rent. The idea of a completely digital check-in, etc., was pretty ludicrous. Many guests were having similar issues. There were no phones in the room and when you called the number provided for assistance, it was a remote worker who didn't even know what hotel you were talking about. We feel we were quite inconvenienced and would like a credit.

Guest review

1.0

− I would not stay at this hotel and was highly disappointed in the service. First, for ~450/night, there was no housekeeping service. The towels I received were folded to hide mould stains and brown markings; there was no initiative from the staff to replace the towels despite me being there for 7 nights. On first checking in, there was a considerable amount of hair on the bathroom floor. I was locked out of my room twice and it took them about an hour each time to find a replacement key. To my surprise, during a period of being locked out of my room, the manager came up with a QR code and asked me to write a review specifically mentioning his name. I found this really unprofessional given all the issues with the stay; I said ‘sure’ out of awkwardness and then on two follow-up equations, he asked me why I had not left a review which I found extremely uncomfortable. Moreover, this hotel is no longer Sonder but has been taking over by Oyo. Despite this, all the branding within the hotel remains Sonder including directing you to Sonder wifi and the Sonder app for towel replacements; all of this is irrelevant given its no longer Sonder, so that wifi does not exist and was only provided to me on asking (which seems odd); the Wifi itself does not work for the TV. You also cannot set the AC temperature and all the pillows were different brands/levels of cushioning. I would really strongly advise against staying at this hotel.