Holiday Inn Manhattan 6th Ave - Chelsea by IHG♡

Overall, this was a very disappointing experience. The combination of poor customer service, unresolved maintenance prob

1.0

Location

− I stayed at Holiday Inn Manhattan 6th Avenue with my wife and our two children for six nights. We booked through Booking.com and selected the option that included breakfast. At check-in, the receptionist informed us that breakfast was included for the adults only and that our children would have to pay separately. This made no sense. On Booking.com, there is no option to choose breakfast for only some of the guests on a booking. You either book breakfast for everyone included in the reservation or for no one at all. Since our reservation was for four guests with breakfast included, we reasonably expected breakfast to be provided for all four of us. I explained this to the receptionist, but she refused to listen or make any effort to resolve the issue. As a result, we decided not to have breakfast at all. Despite paying for breakfast, we received no refund. I also contacted Booking.com through their app during our stay. They replied, apologised for the situation, and confirmed that they had contacted the hotel and were waiting for a response. Unfortunately, even now, two days after we checked out, neither Booking.com nor we have received any response from the hotel. To make matters worse, the toilet in our room was broken from the day we arrived. The flush did not work, and we reported it immediately. Despite several reminders to reception, it took two days before someone came to replace the faulty flush. For the first two days of our holiday, our family had to cope with a toilet that was not functioning properly. Housekeeping was also below standard. After the room was cleaned, rubbish was left underneath the desk instead of being removed, suggesting a lack of attention to even the most basic cleaning. Throughout our stay, I contacted reception several times regarding both the broken toilet and the housekeeping issues, but our concerns were largely ignored. There was no sense of urgency, no apology, and no real attempt to make things right.

Guest review

5.0

Location, Daily room cleaning

− One lift not working, dirty lobby, unimpressive staff

It’s was decent. Probably won’t return. There are other hotels that offer you more for less.

7.0

Convenience

− Mattresses were terrible. My back is still sore. Terrible that they don’t offer free breakfast for the amount I paid for one night. I didn’t know you had to pay separately and they tackle you if you don’t have a ticket for it. It’s powder eggs and cheap coffee. Won’t be back because of this.

Had no issue staff was terrific room was small but nice and we enjoyed our stay

9.0

Room was a bit small but very clean, Beds were nice slept well all in all i would use this property again. Location worked out well for what we came to the city for. Staff was very professional and helpful.

− nothing that can be changed you can't make the rooms larger, but it provided everything we needed for our visit

Muy buena atención de Carolina, la chica q está en el desayuno

7.0

La atencion

− Desayuno con pocas opciones, en particular la habitación 1208 era muy chica, el baño muy incomodo, se moja todo al bañarte

Guest review

5.0

Heureusement que a l'accueil il y avait une deuxième personne aident et compréhensible

− Pas eu l'opportunité