Hotel Genio♡

Guest review

8.0

La ubicación, la elegancia y los espacios comunes.

− La cama muy dura para mis achaques, el desayuno mas o menos y el ascensor pequeño.

Our stay was at the end of our vacation and it left us with a very bad memory of our trip.

1.0

Location was great and the gentleman at the front desk was extremely pleasant and tried to help us with all the problems we had during our stay.

− We were traveling with our adult children and some of our teenage grandchildren. We were scheduled to be picked up at cruise ship at 8:15, which was scheduled by the hotel staff. Due to a typographical error by the hotel, only one van arrived. We were left stranded in the cruise parking lot in 100 degree heat for more than an hour. When we arrived, there was another mixup with the rooms, which we did not realize until later. (We had 7 rooms prepaid). Only two rooms were ready so we left our luggage in those rooms and left for the afternoon after we received room assignments. When we returned, some of us got showers and then we got a call from the front desk there was a mixup and three of the rooms needed to be changed, despite the fact that we had already unpacked. One of us got changed to a room where the air conditioner wasn't working. One got changed to a room where there were several reddish brown bugs in the sheets, so that room had to be changed again OR they offered to move our teenage granddaughter to another hotel in Rome, which of course was not acceptable because we did not want her to be separated from us. Three of the rooms had hotel staff walk in on them while they were still in the room and without knocking. One grandson was asleep in his room when someone walked in. One granddaughter was in the shower (she is 22, had a single room and was alone) and she heard the door and noise and she got very frightened. Despite shouting out "hello, whose there??, no one answered and then she heard the door slam shut. The doors to the rooms do not use a key card but a regular large key so anyone with a duplicate key could enter the room. She did not know who it was because her room had been cleaned and she had the "do not disturb" sign on her door. The front desk checked and said it was not a member of the staff.

Posizione fantastica ma la struttura non brilla.

5.0

La posizione. La gentilezza degli addetti alla reception.

− Indispensabili migliorie in un hotel ormai trasandato e non certo adeguato alle quattro stelle. Stanze dove tutto è logoro, colazione appena passabile. Prezzo ingiustificabile se non per la posizione.

Très bel emplacement

8.0

L emplacement exceptionnel Le personnel fantastique

− Chambres et salles de bain vieillottes

Guest review

8.0

Il personale alla reception era gentile e disponibilissimo

Guest review

10.0

L’estrema gentilezza del personale della hall, veramente speciali!