OYO Townhouse New England, London Victoria♡

Guest review

7.0

− Linge de toilette en mauvais état douche defectueuse

Being a 3-star hotel on google maps I would expect more, and I will not book here again

4.0

Two tall windows and soft bed. Central, but wish the underground was closer because of luggage

− There were no air conditioning, only a fan that blew warm air. That made it hard to sleep and also sweaty to get ready/unready. They opened the windows and open blind folds during cleaning which made the room a sauna. It was warmer in the room than outside during a heatwave. Also very small bathroom and a broken shower door. The elevator was apparently out of order as of 13th of July 2026. The stairs were very steep and narrow which didn’t combine well with the sauna room.

It was ok but not value for money.

6.0

Convenient location.

− The linen have bubbles, carpet looks dirty and dusty, electric fan is very dirty. Other guests and the cleaner closing the doors very loudly even late at night!

I will not repeat the stay in this hotel, and I will not advise people to live in it. The pictures of the glur are decep

1.0

− I will not repeat the stay in this hotel, and I will not advise people to live in it. The pictures of the glur are deceptive and falsified, the rooms are dirty, the towels are dirty, and the receptionist is disrespectful Can you believe that the towels have traces of blood and filth? I have pictures that prove it The curtain of the room is torn and full of dust..! There are no tissues in the room, no water boiler.. There is one toothbrush for two people and it is used, it is not new, I swear to you this is what happened to me The elevator has not been working for about ten days, and when I told the employee about it and brought him the dirty towels to see them himself, he was angry The poor style of the receptionist named Anis He was rude in his style and disrespectful.. Unfortunately, it also appeared to me that he is the manager of this branch. He even tells me to get out of the hotel. You don't understand. We have been a company for 45 years in a loud, annoying and despicable nervous voice. You can check through the hotel's cameras on Friday at about 12 noon I also asked to cancel the remaining reservation for me (which is one night). He told me that I cancelled the exit reservation (loudly) and the amount will return within 7 working days. When I asked him to prove that my reservation was cancelled, he refused. No receipt or cancellation bill and I was not even allowed to look at the computer screen to make sure if my reservation was cancelled or not? He says that in all hotels in Britain, the customer is not given any receipt if the customer pays the reservation amount..?? This is a lie, a hotel after which I went to two hotels during the last two days, each of which gave me a receipt of proof of payment and an invoice with the amount and duration of residence This employee must be held accountable for disrespecting and lying to customers I must be compensated for this very bad hotel

Guest review

4.0

單純就是便宜 乾溼分離衛浴

− 沒有冷氣空調 樓梯狹窄不友善大行李箱的旅客, 電梯看起來壞很久了應該不會修好 乾濕分離衛浴是好的, 但空間非常小, 連亞洲人體型都不是很合適了, 不適合體型較大的人 地板雖然是地毯但能明顯看出灰塵 沒有任何冰箱, 吹風機也是壞掉的 樓梯的聲響會較大, 曬衣架不能任意掛 (應該是防止有人偷走吧) 沒有熱水壺, 要向櫃台索取