Hotel 27 by LuxUrban♡

Worst Hotel Experience Ever! No Sleep

2.0

1-Star Review This was the worst hotel experience I’ve ever had. There was incredibly loud construction right outside my window from midnight to 9am every night, and I couldn’t sleep at all. When I asked to switch rooms, they refused. The cleaning service didn’t restock basic toilet paper, and I ended up having to use facial tissues in the middle of the night because it was too late for me to ask for more. The original 2 rolls in the room were used and 90% finished when I arrived on my first day. The walls were paper thin, and I was constantly disturbed by doors slamming all night long. On top of that, they didn’t accept American Express, which was the only card I had on me. Because of this, the front desk assumed I was leaving and didn’t give me a room key. Their concierge never notified me when my food arrived, and their phone system was down, so I couldn’t reach anyone at the front desk. I even tried calling their 1-800 number and was kept on hold for 20 minutes before being disconnected. There were about 8 holes in the walls from art they took down that they didn’t even patch up. Everything about the stay was frustrating, from the lack of sleep to the poor communication and service. I would never stay here again or recommend it to anyone.

Guest review

2.0

DO NOT COME TO THIS HOTEL. There are so many in the area, and any money you may save by getting a cheaper room in this hole is not worth it. My room was in the ninth floor, and it was incredibly noisy and incredibly cold. I could deal with this, but then on my first night (around 12:30 AM) I found so many bed bugs in my bed. When I complained in the lobby they switched me to another inferior room. The next day I talked to the manager, and he was apathetic at best. He seemed to imply that I could be making what happened to me up, until I showed him the video I took of the bugs and he switched his tone up a bit. I also asked for further compensation, and he sarcastically said “I assume you want money?”, as if I was some sort of opportunist for asking for something for my troubles. He told me that another manager would reach out to me through email, and so I waited. This other manager eventually sent me such a disappointing response, one where he: Implied that there was only one bug Copied the first paragraph of the wikipedia page for mites Seemed to think that they had no control over the fact that there were bugs in my bed Did not offer any extra compensation I sent a reply, and to this day, this person has not written back. The rest of my stay was soured by this event. The cleaning staff was nice, but that’s about all I can say for this hotel. They also charge you per bag you leave at the front desk if you need to go somewhere after checking out, something other hotels

Guest review

8.0

Great

Guest review

2.0

They say the first impression is the last impression. So true about this hotel! Your first impression is formed when you try to find the hotel. It's surprisingly hidden under big, bold signs of 'Psychic Reading' on the door. It didn't bother me much as I thought it's the inside that matters. Things got worse when I saw the room. The college dorms/hostels are more lavishly furnished than this place. It was simply atrocious. To make matters worse, the window air conditioner will make loud noise every minute. Asked for a different room and was told none is available. Asked for the manager and no manager is available. A completely callous attitude towards guests. Had to turn the AC off to be able to sleep at night. When I asked for manager's phone number I was given the general email address of the hotel. In other words, they could care less for you. I generally don't like to write negative reviews. But this experience made me realize that I'd be doing my fellow travelers a disservice if I didn't warn them about the perils of staying at this hotel. Avoid this place like plague!!

Guest review

8.0

Good

Guest review

10.0

Good