The Heritage Hotels Bangkok♡

The heritage Hotel Bangkok in Silom

8.0

Hotel and room were immaculate. Breakfast buffet was well worth the added ฿250. The English level is limited but proficient. The hotel is next to the Chong Nonsi rail station. And next to an excellent seafood restaurant also next to the hotel is a 711 and a wonderful arcade of food like a cafeteria with all different types of foods. Excellent, excellent excellent location

Guest review

2.0

Lady at reception was rude. I’ve checked out with my family with two rooms then will stay again with one other companion after at a balcony room, then lady “reminded” that there can only be two in a room. So she assumed I might squeeze 4 people in this room? When life just checked out from two rooms? Balcony sliding doors cannot be locked, shower screen door was missing causing a mess. Decided to change back to my previous room which was cheaper. But it didn’t end there. At check out a lady not responsible for reception ask us to wait shortly but then asked if we have deposit receipt and room card, then asked if we wanted to store luggage, all at a not-so-good attitude, we had to tell her that we find her rude and that we’re happy to wait for reception.

Bangkok Silom

10.0

Great location. Right next to the Chong Nonsi BTS. Tons of places to eat and drink around the area. Simple, functional rooms. Nothing fancy, but welcoming and comfortable.

Never again

6.0

I stayed for 5 nights here and it will be my last time. The pool was filthy as it looked a very deep brown color the entire time. When I asked about it I was told it would be ok but tomorrow never came, and the front desk acted like it was not big deal although it was in the mid to high 90's my entire stay. I paid for breakfast and they will not cook your eggs to your liking, you get a fried egg or nothing, no special requests. Housekeeping was fine but they also do not provide any soap for the bathroom sink, only for the shower.

Guest review

4.0

The location of the hotel is fantastic, the hotel is very old needs update him, mould problems in the shower. Air conditioning is noisy, the beds are not comfortable.

The hotel that I paid to run away from

2.0

I first stayed at this hotel in 2017 and my experience was superb, which is the reason why I chose to book this hotel for my Bangkok trip in Dec 2024. This time round (in Dec 2024), I was surprisingly proven wrong. Let’s me just list the issues: 1) Air conditioning was not working 2) Air conditioning was leaking 3) Air conditioning filters was extremely dirty and full of dust 4) The room floor was dusty upon first check in 5) The shower screen door is missing 6) Toilet amenities is bare to non-existence. No toothbrush, hand soap, face towels. When call to the housekeeping, its confirm that the hotel policy does not provide these. 7) Housekeeping department closes at night. If you want something after they close, you will have to wait for next morning. 8) Engineering department closes at night. If anything is in need of urgent repairs, you will have to wait until next morning. In my case, my air conditioning was not working, and the staff say have to wait until next morning when the engineering departments opens. 9) The night shift staff is, to my best guess is only 1 person manning everything. This staff is really rude and not customer minded. In my case, when the air conditioning issue arise, I was so called "blamed" by the night shift reception for not reporting the issue in in the morning when I was going out and only raising the issue when I come back to the hotel at night. You be your own judge based on the items I listed above. When the air conditioning issue (which was the main issue because it affected the sleep as it will be stuffy and hot in the room) was raised, i insisted that a new room to be changed since there is no one that could come fix the issue at night. After much heated verbal exchanges with that night shift staff, he changed my room, but low and behold, the new room also have the same air condition issue and the rest of the issue similar to what I listed above. I then endured the night in displeasure. In fact, the experience and situation was so bad that I was wondering if I should change to another hotel as I have fully paid for this one. At last, I decided that I do not want to spoil my new year’s celebration and holiday. I booked another hotel at full price and moved out the same day after just staying 2 out of 5 nights. To be honest, I was extremely happy I did move out. After this experience, I swear that I will not book this Heritage Hotel Silom ever again, no matter the price.