Element Dubai Airport♡

Worst hotel in dubai - don’t stay here

2.0

This is the worst hotel we have stayed in for a long time. In summary: - Filthy dirty common areas and room. - Staff incredibly rude. - Reception unattended. We arrived at 2am in the morning, having booked our room from the night before. The reception was unattended, with just a sign saying to go to the hotel next door to check in. Once we navigated check in which took almost 20 minutes, we then went to the room. I was surprised to see the poor state of the common areas, with dirt all over the carpet, dirty walls, rubbish piled up etc, in what is a relatively new hotel. The room was absolutely disgustingly dirty and the bed partially made (see pic). We went back down to the reception in the hotel next door with our bags. The Egyptian duty manager was incredibly rude, arrogant and above all argumentative. First he argued and then told us we were wrong. Didn’t listen to anything we said. Then he viewed the room and profusely apologised. He told us the hotel was full and only one room available which still needed to be cleaned. He didn’t see it as his issue to solve. Finally he found a room and said it was clean. But then informed us the TV was missing and therefore we needed to wait to have the TV installed. We told him we didn’t care about the TV, but he refused to listen and said we couldn’t use it until the Tv was installed. So we had to wait 25min for this to happen. Overall is was almost 4 am before we settled in a room. Absolute disgrace for a Marriot managed property. We explained we wanted to meet with the cluster GM to explain and discuss our experience the mext morning and asked the duty manager to inform the GM and ask for a time to meet. They agreed but we’ve heard nothing and it’s 3pm. Obviously just want to ignore our complaint. We will never stay here again and would recommend no one else do!

Vacation escaped

10.0

The location is accessable everything. I express my gratitude to the entire staff for their hospitality. My room is kept clean by the housekeeping staff. My concern is being promptly addressed by the engineering team. And Joy's breakfast When dining in, the chef and waitress are always friendly.

Guest review

10.0

Near airport and easy to access. Staff were super attentive and friendly making our stay enjoyable.

All was great!!

10.0

Everything about the stay was incredible. The employees weee amazing!

Guest review

10.0

Loved this place, very nice

Hotels feels brand new. Comfortable overnight stay

10.0

Overnight stay Stayed here overnight. Hotel feels brand new. Offers underground and street parking. Wonderful and attentive staff. The gentleman from Tunisia at the front desk was great.