Virgin Hotels New York City♡

Location spot on but not worth the money

4.0

The location of the hotel is perfect for getting around and I could not fault that or the views from the room (we had a chamber king and had amazing views of the Empire State Building). The spa was also great.

− There’s a few things that people should know which are not immediately clear when booking this hotel. First, we booked on the understanding that pool facilities were fully included. They are not. You may additional charges for reserving a lounger or cabana at select times. Depending on the time slot selected (e.g. morning or afternoon), the cost increases. I would not expect this system for the price that I paid, and hotel guests should be given priority. The lift systems are absolutely bizarre and were not explained to us on arrival. Throughout our stay we did not appear to be alone on this, and guests and visitors appeared bewildered. Why could you not simply have a classic up and down button with key fob to ensure security? Minor point in the grand scheme of things, but after extensive travel it is seriously frustrating when you just want to your room! The final point is that we had items stolen from our room. This cannot be proven but there is no other plausible explanation for the bag and receipt for an expensive item to be left, but not the item itself. We only had the room made up every second day and noticed this when packing for the next leg of our trip. Upon check-out the hotel were very apologetic and advised they would look into this, but we have still heard nothing further. They also said they would waive any charges to our room as a result, which they did not do. All in all, not worth the price and we sadly won’t be back.

Guest review

9.0

Heerlijk hotel, fijne relaxte sfeer, geweldig zwembad met goed en betaalbaar ontbijt bij de pool. Aardig personeel, goeie gym, en zelfs de andere gasten waren relaxed en aardig

− Het enige was dat de wc rolhouder los zat :)

I would come ba k again!

9.0

Great location, beautiful entry, easy check in, nice room, comfy beds, great cleaning daily!

− It was frustrating to find out when you arrive that the pool is only available to guests from 8-11:30. Also, one of our days they chose not to open the pool because of rain but it was not raining at all from 8-11:30. It felt frustrating to not have access.

Very bad customer service.

2.0

Location an clean

− The front desk was a disaster. I tried to book a second night and every person I talked I had to explain everything and the to told me they put me in some sort of waiting list cause they couldn’t find the previous person who put me in the list. This happened like 6/7. Many of them were very rude. The second check in was bad too, I came after the expected time of check in and the room wasn’t available, I came back an hour later and still wasn’t ready. I finally went to the room and th “Empire State view” could only be viewed standing in the corner of the room. I tried to change and they told me I should have arrived before which doesn’t make sense cause they said they didn’t have them ready before. Just felt they were messing with me and felt very disrespected.

Guest review

9.0

Nice city views, conveniently located, super clean and decorated with taste. Personnel super pro.

− Breakfast could be improved, opening hours of the restaurant could be extended.