Hotel MOCA NYC♡

Pasable

7.0

Muy cómoda la cama

− No tiene limpieza de habitación, desayuno, y tampoco está cerca del centro de NY. Hay que tomarse un subte desayuno 40/50 minutos.

I I was charged twice for the same night and still have yet to receive my refund

1.0

I love the property but the staff not so nice

− The room

I was locked out of my room, and I belongs with shoved into my suitcase, as if someone ramble through my things

1.0

I like the view and the location

− I am extremely disappointed with my experience. First, I did not like the parking situation. It was inconvenient and added unnecessary frustration to my stay. More importantly, I was very unhappy with the customer service. The staff member on duty had an AirPod in his ear the entire time and appeared to be on a personal phone call while assisting me. I did not feel that I had his full attention or that my concerns were taken seriously. The biggest issue was my reservation. I was charged twice for the same date and time, even though I was already checked into the hotel. Instead of resolving the issue, I was unable to receive the room from the second reservation, and my money was taken without any explanation or refund. As a result, I had to find another place to stay approximately 45 minutes away, which caused a major inconvenience, wasted my time, and created unnecessary stress. I never received a phone call, email, or any communication explaining what had happened or attempting to resolve the situation. When I checked online later, I noticed that the price of the room I had originally booked had increased. I do not know whether that had anything to do with the issue, but I would like a full explanation of why I was charged twice for the same reservation and why I was denied the room despite already being checked in. I have repeatedly tried to contact Booking.com to receive a refund and an explanation, but I have not received a satisfactory response. I am requesting: * A full refund for the duplicate charge. * A detailed explanation of how this booking error occurred. * Compensation for the significant inconvenience of having to find another hotel 45 minutes away because of this error. * A review of the staff member’s conduct, as I believe customers deserve attentive and professional service. This experience was extremely frustrating and unacceptable. I expect this matter to be investigated and resolved promptly.

Guest review

7.0

Camas muy cómodas y el aire acondicionado funcionaba muy bien

− Cdo ingrese me dieron una habitación q olía demasiado a cigarrillo, cuando le dije al encargado me la cambio al instante, reservé una habitación para 4 personas y no había armario o algo donde colocar la ropa solo había una pequeña mesa y una silla, un refrigerador pequeño nada más..