The BoTree London, Curio Collection by Hilton♡

Wedding weekend!

10.0

Lovely hotel great location, close to everything. Rooms very nice. Staff very helpful. Breakfast was excellent! Definitely stay again.

Terrible service, terrible quality, avoid.

2.0

Terrible experience, avoid. Premium price, low grade service and facilities. Promised a welcome drink on arrival would be sent to my room, never arrived. Promised personal concierge on each floor, nope. Cold shower this morning. Electric curtains do not work. And then a 'hidden' £20 "service charge" added to the bill (and subsequently removed when I challenged it). Tried to provide feedback this morning on departure, "please wait, a manager will come and talk to you"......followed by a long wait, and then no manager as "they are very busy", they will email you.....which they did not. Smoke, mirrors, laughable price for this level of 'service'.

Guest review

10.0

The hotel staff went above and beyond to make sure you had what you needed. They even gave me an iPhone charger when I realized I didn’t pack one. The hotel gives a luxurious vibe. There is a club, restaurants and two bars on site. My only regret is not having more time to enjoy all of what the hotel has to offer!!! I will stay here next time I’m in London.

Guest review

6.0

Everything was great apart from no hot water in the shower. I asked them to fix it and they sent a technician who stated it was fixed. The next morning water was running cold again. So basically couldn’t have a shower

Guest review

4.0

I really liked the hotel itself and the room design. Unfortunately, our stay was derailed by repeated fire alarms at around 3:00 a.m. in our room and along our floor, which kept us awake. There was also a high-pitched noise inside the room that came and went in cycles, lasting about 10 minutes then stopping for roughly 30 minutes before returning. When I raised both issues with the duty receptionist on Sunday morning, 28 September 2025, I was told there was nothing they could do. The combination of lost sleep and a dismissive response left a poor impression. I would consider returning because the property is great, but only if management addresses these faults and takes guest concerns seriously.

Guest review

8.0

Great location, nice hotel, comfortable rooms but not sure about value for money. Rather expensive for what it offers and the fact they do not have a formal reception complicates things. Asked each day for someone to go fix the bathroom sliding door, without solutions or even follow up, as people changed daily.