City Escape - Royal Wharf♡

Guest review

5.0

location

− The flat feels a little basic and is starting to look tired. With a refresh and some updating, it could be much more appealing, likely leading to more repeat bookings.

A good comfortable apartment, ideal for our requirements and would stay again without hesitation.

8.0

Location is great for the ExCel centre and next to the LCN Airport. Easy to access to apartment keys from the safebox. Kitchen equipment selection great for any cooking requirements. Price for stay was excellent for two people considering location in London. Apartment was comfortably warm throughout stay. Excellent!

− Cleanliness could have been better - crockery. Items still in the dish washer. Washed by hand to clean. Would recommend a shower mat for the bath as the bath is slippery when wet. The blinds in the lounge/dining area need attention / renewal. The property would benefit from a 'welcome folder' with instructions. For example, detailing the actions required on leaving the apartment .. eg switching off the heating - how? What actions would the owners specifically like the visitor to take?

Guest review

3.0

− Our experience was very disappointing. The apartment was clearly not cleaned or properly prepared for guests. When we arrived, the washing machine was still running and the dishwasher was full of dirty dishes, which showed that the apartment had not been cleaned before our arrival. The booking was for five people, but there was no pillow or bedsheets for the fifth person. In addition, there were no bath towels or hand towels provided. This made us feel disrespected as guests, because the apartment was obviously not ready for our stay. Future guests should be aware of this situation and may want to bring their own towels and be prepared to clean the apartment before settling in.

Easy check-in and responsive host, but the apartment was dirty, poorly maintained, nothing like the photos, and heating

4.0

Easy and straightforward check-in process. Very responsive host

− Apartment clearly wasn’t cleaned professionally, in fact most likely it was not cleaned at all. It was dirty. Bath tub was clogged and full of hair. The property looked nothing like on photos. It is very poorly maintained. Another downside is that the heating was not functional throughout our stay

Great place to stay close to London City Air

9.0

Lovely apartment. Comfy beds. Good location just needs a few touches to make it perfect.

− There was no tea or coffee, bottle of water or anything. The kitchen tap is labelled incorrectly. If you turn it to cold, you get very hot water! A bath mat and a tea towel would have been useful