Newly Refurbished 3 Bed House Near London o2 Arena♡

Guest review

9.0

Lots of local amenities nearby

− Not applicable

Weekend getaway

8.0

Approx 10 mins walk to the train station Bus is accessible to go to O2 arena

− wardrobe not available in one room

Pleasant and basic.

6.0

Lovely house in a decent area. Close to a quaint little pub. An hour or so away from London central. Good for a couple of nights. The sheets were nice and clean. I'm sure it will improve as it's still new on the booking.com site. We were so busy doing the tourist thing that we all slept like the dead from exhaustion so the mattresses were forgiven.

− Mattresses need upgrading, the shower is in the bath and very slippery which is dangerous. We stood on a towel that I brought with. Its the first place we have stayed in that didn't have milk in the fridge, I missed that little touch because we didn't have time to stop and buy some for our first night there. Overall we were happy.

Would not stay here again after a negative experience

3.0

Location was great as it was near the O2 Arena where my friends and I were going.

− My friends and I stayed at the accommodation for a concert at the O2. Unfortunately we found the stay more of a negative experience. The house was not cleaned from the previous stay as we arrived, even though I contacted the property manager in advance a few days before and again on the day of our arrival to inform of our arrival time. I did not get a response until I called about an hour before we were due to be there, and was told that she will send the cleaner around - he arrived a little after we did. Because of that, my friends and I had to get ready and changed for the event in the rooms downstairs and were not able to shower after hours of travelling, as the cleaning took a couple of hours and he stayed past the time we left for the evening. Despite being cleaned for a few hours, the house wasn't clean: the middle bedroom was not clean and my friends had to move to another room, there were makeup items on the floor in the bathroom that were not ours, glasses in the kitchen had to be rewashed before using. Additionally, the light in the downstairs bathroom did not work and the light in the upstairs bathroom was faulty and would randomly turn off at times. While getting ready, we found out our arrival was forgotten about, as we were informed by the person cleaning and that's why he had rushed over to do the cleaning. We would have preferred if the property manager/host were honest about the situation as we would have understood, because errors happen. Instead we were told that the cleaner was running behind schedule. When communicating with the property manager about this after our stay, I was told that if I had contacted her on the day or the day after our stay (which I did), she would have been able to compensate the disruption, however she never responded to my last message about this, which suggests that there was no intention to take this complaint seriously.

Lovely weekend in London. Perfect house.

10.0

Great location

It was a great experience

10.0

It’s spacious and clean, easy access to bus stops

− Nothing really