Central LONDON 2 Bedroom US EMBASSY London Eye and Riverside view panoramic balcony♡

Guest review

1.0

How can you rate something when they cancel you before you arrive in the country

− Communication did not happen

Guest review

1.0

− Warning. Do not book. Scammers. We were only given a one-hour check-in window. The landlord did not respond to my inquiry (two months before check-in). A follow-up inquiry two days before arrival was only answered with a rejection on the day of arrival. After the one-hour check-in window (7:30-8:30 a.m.) had expired, I received a message from the landlord at the airport stating that check-in was closed and the booking was canceled. From then on, the landlord was unreachable. I received a minimal refund, but the landlord kept over 90% of the travel costs despite intervention from Booking.com.

poor communication from the hosts ruined our stay

4.0

The location was fantastic. Vauxhall is underwhelming, but it's so well connected to other parts of town. THe view of the Thames River from our flat was very beautiful.

− Firstly, the beds in this place are pretty uncomfortable. Very soft, almost like sleeping on a foam mattress. Our major issue, however, was that the communication from the host was so poor it significantly impacted our stay in this flat. The internet went out in the flat two days into our six-day stay, and the hosts were almost totally unresponsive when we asked for help getting the internet working. I started out by texting them in the whats app group we were told to use if we had any issues. No response for 24 hours. When I called, the host answered and said he'd call the internet provider. I asked if he would try resetting the router, but he said he wanted to try the provider first. I didn't hear from them again for another 48 hours, and they ignored multiple calls and texts from me asking for an update. Eventually, like two days later, someone replied via booking.com (I had resorted to messaging there because no one was answering the calls/texts) and said they'd look into it. Then (probably after speaking to the host who'd been ignoring me) they messaged again and said it was a provider issue. At that point I gave up and accepted they were going to do nothing. In the end, the internet was out for 4 entire days of our stay. Could that really have been a provider issue? Or were they just ignoring us? It really seemed like the latter. We asked around the building (including someone employed at the front desk for st. george's wharf) and no one had heard of an internet outage affecting the building. If the hosts communication had been better and they'd responded to our texts/calls, I would have accepted the lack of internet. It's the poor communication that left a bad taste in my mouth. It made me really uncomfortable being ignored—to the point that if I could have gotten a refund and moved to a hotel, I would have done it.

Helpful staff

8.0

Great location for seeing London

− Watch step up & out onto the deck for viewing

Olumsuzluklar yaşanmamış olsaydı evin büyüklüğü konumu ve manzarası çok iyiydi

7.0

Konumu ve manzarası harikaydı

− Kaldığımız süre boyunca üst katın zemininden evin tavanına akan suyun kesilmemiş olması Evde temizlik malzemesi olmadığı için kendi temizleme imkanımızın olmayışı Yedek çarşaf verilmediği için üç hafta boyunca değiştirme şansımızın olmayışı İlk iki hafta evdeki internet probleminin çözümlemeyesin ve tv nin net olmayan yayını

Ótimo

9.0

Localização muito boa, junto ao metro e ao tesco express. A vista para o Thames é relaxante e inspiradora. O apartamento tem tudo o que é necessário para passar uma estadia em Londres, mesmo que de vários dias. A decoração é cuidada, os quartos são confortáveis e é ideal para quatro pessoas. O Muhammad foi muito prestável e atencioso.

− Tendo em conta o preço, os colchões deveriam ser de melhor qualidade, pois notava-se que eram muito baixos e perdiam a forma. Na cozinha, notámos falta de um pano para limpar o balcão e a mesa de refeições. Na casa de banho, para além do chuveiro fixo, poderia existir um chuveiro manual.