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Where We Sleep

Two Bed Serviced Apartment by London Docklands

18 Western Gateway, London, GB

8.4 guest rating· 49 reviews

About this hotel

Luxurious Three Bed Serviced Apartment in London

Spacious Accommodation : This apartment features 3 bedrooms, a living room, a fully equipped kitchen, and 2 bathrooms, providing ample space for a comfortable stay.

Convenient Location : Situated just 2.9 km from West Ham, with Canary Wharf Underground Station and Stratford Tube Station nearby, making it easy to explore the city.

Modern Amenities : Enjoy free WiFi, private parking, and a flat-screen TV. Additionally, take advantage of the paid airport shuttle service for a hassle-free arrival and departure experience.

Experience the epitome of comfort and convenience at Three Bed Serviced Apartment by London ExCeL. Book now for an unforgettable stay!

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Rooms & rates

Two-Bedroom Apartment

Sleeps 5 · 108 m² · Double bed

  • Private bathroom
  • Kitchenette
  • Kitchen
  • Washing machine
  • Heating

Amenities

  • Free WiFi
  • Private parking
  • 24-hour security
  • Non-smoking rooms
  • Non-smoking throughout
  • Airport shuttle (additional charge)
  • Airport drop off
  • Airport pick up
  • Allergy-free room
  • CCTV in common areas
  • CCTV outside property
  • Express check-in/check-out
  • Fire extinguishers
  • Heating
Show all 21 amenities
  • Invoice provided
  • Lift / Elevator
  • Private check-in/check-out
  • Security alarm
  • Shuttle service
  • Smoke alarms
  • Soundproof rooms

Location

© OpenStreetMap contributors

18 Western Gateway, London, GB

Check-in
from 03:00 PM to 11:00 PM
Check-out
until 11:00 AM

What guests say8.449 reviews

+ Great location+ Friendly staffUncomfortable bedsMould in bathroomHot flat with non-opening windows
Cleanliness7.0
Service9.5
Location10.0
Room Quality6.5
Amenities8.5
Value for Money8.0

Guest review

10.0

Nice apartment and in a great area with plenty of attractions. Great for public transport to get to other attractions across London.

Russ · GB · 2026-07-20

Guest review

8.0

Location was excellent, staff amazing. Apartment suited our needs perfectly

Sofa bed wasn't the most comfortable but apart from that it was great. Loved the facilities

Vicky · GB · 2026-05-29

Guest review

4.0

Proximity to Excel London

The bed was uncomfortable and the water heater didn’t work well.

Anku · GH · 2026-05-14

Good value for money, everything we could need!

7.0

It was very cosy and spacious. It came with everything we could need. It’s located very close to the DLR and Elizabeth lines so it was easy to get around London. The area felt safe and calm. Security was also always positioned at the bottom of the building.

The bathroom could be given a lick of paint as it didn’t match the rest of the property in terms of cleanliness. There was also a mattress in the wardrobe of one of the bedrooms, we put this underneath the bed but it should have been moved prior to our stay as it was blocking the wardrobe and hard to get out.

Hannah · GB · 2026-02-22

Das Personal und die Lage sind unschlagbar.

8.0

Die unmittelbare Nähe zu Bahnstationen und Einkaufsmöglichkeiten war sehr angenehm. Das Personal und der Checkin waren ebenfalls sehr einfach und stets bemüht uns zu helfen und entgegenzukommen. Wir hatten in den ersten beiden Tagen Probleme mit der Heizung (die Wärme ließ sich nicht einstellen und als dieses Problem behoben wurde, hatte der Boiler/ Durchlauferhitzer in der Nacht plötzlich laute Geräusche gemacht.) Das Stay Capital Team hat uns aber recht schnell geholfen und kleine Heizkörper zur Verfügung gestellt und am nächsten Tag einen Heiztechniker in die Unterkunft geschickt. Wir sind dem Team wirklich sehr dankbar und können uns nur für die super Betreuung aussprechen :)

Die Unterkunft ist ein wenig abgenutzt gewesen. Im Bad war nur Duschgel zur Verfügung und die Fliesenwand im der Baddusche war schimmelig (im dem Fugen war der Schimmel zu sehen). Die Matratzen waren ebenfalls durchgelegen und uneben. Die Küche war zwar gut ausgestattet, aber der Geschirrspüler ist nicht zu 100%ig funktionstüchtig, sodass das Geschirr nicht richtig sauber wurde (wir haben das meiste Geschirr immer nochmal zusätzlich per Hand gewaschen).

thuci · DE · 2025-12-30

Good to know

This property does not accommodate bachelor(ette) or similar parties.

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

A deposit may be required at the property.