Zozy Whimsical Land♡

Stay away if you want to have a reliable place to stay.

1.0

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− I rate this hotel very poorly because our reservation was cancelled at 11:30 PM, even though our check-in was scheduled for the next day at noon. The owner of the apartment still hasn’t informed Booking that he sent me a message canceling our stay. I was told that all costs, including the extra fee I paid for early check-in, would be refunded. Until now, nothing has been returned. I even sent a message asking if any additional information was needed to process the refund… still no response. I do not recommend this place.

DECEPCIONANTE

1.0

!!!!!!! NADA ¡¡¡¡¡¡¡¡

− Un día antes de llegar nos comunica dicho establecimiento que no está disponible y nos propone cambiar a otro alojamiento o devolvernos el dinero. Dado que las características del nuevo alojamiento no eran las que nosotros necesitábamos, les comunicamos que nos devolvieran el dinero. La calificación que les doy no puede ser peor pues nos avisaron con ¡¡¡¡¡ 1 día de antelación !!!!! con los billetes de avíon ya pagados y echo el check-in. Los inconvenientes y agobios que nos produjo no se pagan únicamente con la devolución del dinero. Espero los eliminen de su selección de establecimientos. Gracias a Booking, no a ellos. Un sdaludo

Good stay

6.0

The property was big, a lot of space, felt newly furnished. The kitchen is big and mostly has everything you need.

− There was this incident with the master lock of the front door of the property and that was the only door in the house where guests would come in and out. One night when we were there the master lock was not working and I contacted the handler of the house and they mentioned a mechanic would be coming. The mechanic ended up coming at 11:30pm. So from 8pm to 11:30 pm we were not able to lock the main door of the house. This is a huge security issue and the when speaking about it, there was such a nonchalant attitude from handler of the property. In addition when we arrived at night the back door and windows of the kitchel were all open. The location is alright, the bus stop is right in front of the property but is almost an hour away to Central London. All in all the security should be handled better. Better off booking an AirBnb where the person on the other end would be responsive.

Mal trato

3.0

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− No me gustó que en el último día me dijesen que la habitación no iba a tener otro baño privado y que lo único que podía hacer era devolverme el dinero y cancelar la reserva. No ofrecieron ningún tipo de compensación ni nada por el estilo.