Pearl Swiss Hotel♡

Gory Visit

2.0

Unfortunately my experience at this hotel had me checking out at the next opportunity. Staff was unfriendly and demanding and the rooms meant for a couple was tucked next to the garbage room with flies and a foul smell

Very Bad Behavior Stafft

2.0

This hotel stafft are bad behavior in reception.They're not friendly and not helping the Guest.They fight with the guest.They took my money 50dhs for key Card .When we're check in time,They don't explain about the key card.Just check with your team.It's happen (Check In date 30/11/2025) night shifft.He's fight with my wife and check your telephone call voice.We never find our life this kind of bad behavior.we never come back this hotel next time.!!

This is the worst hotel in Dubai

2.0

Formal Complaint — Pearl Swiss Hotel Subject: Formal Complaint Regarding Unprofessional Behavior of Staff Member — Pearl Swiss Hotel Dear Pearl Swiss Hotel Management, I hope this message finds you well. I am writing to formally report an incident that occurred at your property. Date & Time: 31 October 2025, 23:19 (local time) Location: Reception area Staff Member: Manager — Mr. Qamal Sohail Guest Name: Maksim Sulimov During my interaction with Mr. Qamal Sohail at the reception, he unexpectedly raised his voice at me and refused to assist with my request. This behavior made me feel disrespected and uncomfortable as a guest. Moreover, The water from the bathroom leaks onto the floor every time I take a shower. There's a lot of dust in the room. They forgot to provide us with a foot towel on two occasions, and they never provided us with a face towel. Only one of the power outlets in the room works. The breakfasts are not very tasty. They even have a broken coffee machine, and no one is willing to fix it, despite my numerous requests. I found it extremely uncomfortable to stay in this 4-star hotel. I booked this hotel from October 28th to November 1st. And I booked the same hotel again from November 1st to 3rd on trip.com at 8:00 a.m. on October 31st. I have already paid for the reservation and received a voucher from trip.com. However, the hotel has not received a booking confirmation email. This is the first time I have encountered such a situation during my travels. All the hotel staff refused to help me in this situation, citing that they could not extend my stay until they received a confirmation with 5 digits. Despite my numerous requests for assistance, as this was the first time I had encountered such a situation, the staff did not provide any service or help me. As a result, I wasted my money. I was also very stressed. My wife also experienced significant stress due to this incident with the hotel. She is currently ill and should not be subjected to such stress. Dubai is globally known for its high standards of hospitality and respectful guest treatment. I trust that this situation does not reflect the values and service philosophy of Pearl Swiss Hotel. I kindly request: • A formal acknowledgment of this complaint • Clarification of actions taken regarding this matter • Appropriate service recovery to restore my guest experience I am confident this issue can be addressed professionally and constructively. Thank you in advance for your attention and cooperation. I look forward to your response. Room number: 723

Guest review

10.0

Good location and great service from staff

A quiet place to rest and conduct your business.

10.0

Standard breakfast. What would be expected for the region and the clientele? Good, I would stay. I have been staying there on and off for the last 6 to 7 years.

Guest review

6.0

Personale gentile ed educato