The Dorchester♡

Stunning

10.0

We had a truly wonderful afternoon tea with exceptional service from our waiter Anwar and the rest of the staff. The room was beautiful and flowers amazing

SO AWFUL. AVOID AVOID.

4.0

What a disappointment. Total waste of 9k. Check in ladies are fine. Our room was a million miles from the elevator. Check your mini bar items immediately. We had a have eaten box of chocolates. Had i not checked right away we would be on the hook. Housekeeping is the weakest link. Came into our room to find that Housekeeping had placed a bag of garbage and rags on top of my open suitcase. Absolutely horrific. I felt to violated. Such disrespect for guests belongings. I always suspected Housekeeping did unsanitary things while guests not present. This hotel is packed with people NOT STAYING. it's an absolute circus. Mostly middle eastern. Don't think a single person working there is British. Do not recommend at all. Shame on you Dorchester Hotel for a horrible experience. You did not care one bit about our experience.

Family afternoon

10.0

We had an amazing afternoon tea here, the service was attentive without being intrusive, the waiter was knowledgeable about what he was serving and his interaction made the experience more special The food was a delight and the surrounding a little oasis in a hectic London

7 Stars! From Me!

10.0

Exceptional from start to finish. Absolutely 5 stars, exceeded all expectations. We visited to celebrate my wife’s 40th Birthday and were upgraded to the suite which is phenomenal. The breakfast was outstanding and the service received from everyone we spoke to was fantastic. Would highly recommend this hotel!

Afternoon Tea at the Dorchester with Sir. Anuar Hamid (always ask for Anuar he's the best the Dorchester have to offer)

10.0

We had afternoon tea with our daughter and my in laws during our annual Christmas trip to London! It was spectacular as usual and the service by Anuar was the highlight as usual! We look forward to going back to see Anuar and the Dorchetser again on our visits next year!

Mixed feelings

8.0

I am an old Dorchester client, having stayed there for the last 12 or 15 years, sometimes several times a year. Doormen and promenade personal know me and my family by name and many people at the reception as well. I stayed recently for 9 nights and while I cannot praise housekeeping, in room dining and especially breakfast highly enough, I would like to mention some less agreeable interaction with reception people, who lacked sometimes the tact of handling minor problems. My room did not have a mirror and this did not bother me until New Year’s Eve. I talked about it to the reception on Jan 1st and while an apology and a smile would have made me happy they just insisted that the room had a mirror and I did not find it. I called them later and told them my room did not have a mirror and they offered to get me one, I was already pissed by their attitude and did not accept. Small detail, I know, but for a hotel that I stay since so long, and a hotel that caters so well to its clients, very unusual. I still love the hotel very much and intend to come back, but I fear the hotel is loosing something. Hopefully I am wrong.