Vintage Grand Hotel Dubai♡

Conflict with Iran

10.0

We stayed here for 7 nights during the conflict with Iran . We were only supposed to catch a connecting flight at Dubai airport when the troubles broke out and we were taken here.. We had an apartment which was massive and staff came to service it each day . All out food was included everyday , free of charge paid for by Emirates and UAE government. The staff were caring and kind during this difficult times .The hotel was full to capacity so lots of people to look after. Which wasn’t a problem for the staff . We cannot thank all the staff enough for their care , outstanding service and compassion. Would stay here again for sure .

Nice hotel with a very nice staff

10.0

I stayed there for almost a year and i can say that The Location is good but not the best during the season (little crowded) The Atmosphere is so nice, cozy and convenient for long stays with a helpful staff (especially Imane) she’s so helpful, friendly and helped me a-lot in every situation. Rooms are very nice Totally recommended

Very comfortable stay with Great service

10.0

I had a wonderful stay at Vintage Grand. The hotel was spotless and well maintained. I really appreciated the peaceful atmosphere. The food was great throughout my stay and e everything tasted fresh and delicious. I would like to specially mention Sushila, the housekeeping assistant, She was very helpful and friendly and was always attentive in keeping the room neat and tidy and was consistently helpful.

Terrible.

2.0

Terrible. -poor service -not very attentive staff -all day dining restaurant not very “all day” -could not assist a stranded guest during the night -dirty rooms -moldy shower -dirty bath tub If you are only going to need a bed to sleep in book here. Otherwise for comfort n cleanliness, try elsewhere. Arrived from day errands around 5pm and found room uncleaned.

Marriott hotel but not Marriott service

4.0

Check in to the apartment hotel was a mission, only one computer working and staff overwhelmed. Took over 25 minutes with me doing an online check in. Platinum Elite not recognised and you will get NO benefits. No breakfast no points. No recognition!!! Day 2 came back to my room, no towels, no water and tea replenishment. Had to call and wait 30 minutes. Service is extremely slow and is a hit and miss. Marriott seems to take on old underperforming hotels and managers them, this will not work as we are expecting Marriott service level but the mentality of staff is not there. Just an awful experience. Rooms smelly and road noise and construction noise is clearly heard in rooms. Spoke to the duty manager Ahmed, no real solution came tru, as the other room offered was small and stinky. Please get your act together. We spent over 50 + nights in a brand not to be treated like this.

Good hospitality

8.0

My stay at this hotel was excellent. The room was neat, hygienic, and very comfortable. The staff were friendly specially Pratima, she is so polite and friendly.professional, and always ready to help. Food quality was very good, and service was quick. Overall, it was a pleasant experience and I would surely choose this hotel again.”