Ottoman City Hotel♡

Guest review

2.0

Poor management

Guest review

2.0

The hotel has spacious rooms and decent architecture, but the management is a disaster. From the moment you walk in, you’re struck by the worn-out furniture in the lobby and the broken chairs at the reception. The bathroom was dirty, with mold on the tiles. The sheets and pillows were so old, faded, and worn that I couldn’t even sleep under them — I laid my jacket on top of the bed and slept on it. The breakfast was terrible, and the staff spent their time chatting and laughing at a table, completely ignoring the guests. No one spoke English. The elevator was out of service, and I had to carry my luggage up six floors. This hotel might have potential, but in its current state, it doesn’t even deserve one star. It urgently needs serious, competent management.

Worst experience

2.0

I wish there was an option for zero star. I hardly ever write reviews for businesses but it’s 1:30 am and I feel obliged to write this to save others from this scam and encourage irresponsible management of the hotel to respect people especially disabled seniors and be responsible for the claims they make. After a long flight from Toronto to visit my ailing mother who also travelled from Iran, we were told by the hotel agent that the elevators were not functioning. The reason that I selected this hotel was their claim that they have elevators and accessibility everywhere even for reception which was completely false.They didn’t even bother letting us know as soon as they learned about elevators issue.When we asked about our options they offered a room in the 3rd floor which was a real humiliation as my mother had trouble getting even into the reception area given the stairs. They didn’t apologize for what they did to us. We had to desparately look into other options at 11:30 pm ,all exhausted and deeply disappointed. They said we have to come back tomorrow to discuss the refund, I can’t stomach going to that area again. They didn’t care that we had paid to taxi to get to the hotel and didn’t care about difficult situation they posed on us. I am sorry to see how some businesses don’t care about the inconvenience they cause by their ignorant and irresponsible acts. Very disappointing!

Guest review

8.0

Herkes çok ilgili çok güleryüzlüydü.

Guest review

2.0

Korkunç hizmet ile çok kirli otel Çarşafların hepsi lekeliydi Kahvaltı berbattı

The worst Experience I’ ve ever had

2.0

Terrible Service . Staff knows only turkish . Staff are afghans , Iranian and other. Terrible rooms , everything overused and outdated. Shower tub leaking and wash basin too. You need to buy a pass-pass or s floor mop when you check in . Cleanliness zero Dirty towels with stains and holes. Bed Linen with holes snd yellow stains ! Breakfast poor , the cheapest variety they can offer. Beyaz peynir ( the same salty white cheese over 4 serving plates) , limited choice and the same food everyday. I asked the waiter if he fixed the leaking eater problem in my room, and he replied to me in Turkish. He made fun of me in front of other guests. I could not take the insult. The manager , that looks like a guest rather than a manager , no dress code , instead of investigating the incident , had a very bad attitude, and asked who are you ??? & kicked me out of the hotel in front of all the other guests and asked me to pack my bags and leave. Advice : This property is not safe to stay at; No safety deposit boxes , and the balcony doors do not close and are easily accessible from the neihbouring rooms. Do not stay unless you do not have any other option.