Northside Apartments Ealing♡

Superb

9.0

Spacious one bedroom flat in a quiet and secure building with lots of natural light. Well equipped kitchen. Very close to Walpole Park and Ealing Studios. Excellent location. Close to shops, pubs, restaurants, grocery stores, coffee shops etc. Easy walk to Ealing Broadway which is on the new Elizabeth line, as well as the Central and District lines – quick journey to central London and to Heathrow. Any problems that came up while we were there, including the entrance lock box, were quickly resolved with the owner, via whatsapp. He responded quickly to all our questions etc.

− Owner used Truvi for to verify our identity etc. Was surprised to have to pay an additional fee at checkin (a few days prior to our arrival) to get a Damage Liability waiver or a smaller fee to get our refundable deposit returned to us. No indication of these charges when we made the booking. Small double bed.

Very good

8.0

Apartment was great - clean, fully equipped and great location (i.e. close to Walpole Park and easy connection to Central London). We also had daily cleaning which was thorough. Some initial challenge checking in and needed to extend for a day - but the service recovery by Saschi was excellent.

− Apartment was on the highest floor and the lift was not working. Not great for my elderly parent or anyone needing assistance.

Good

7.0

Regular visitors.

10.0

This is a great flat and the location is just right for us. We have stayed here a few times before and will continue to do so, as long as it is available. The whole flat is spacious, clean & comfortable. Saschi is very helpful & available if you need any help, we've never had any communication problems. The flat is airy & bright with a good kitchen to cook all meals, a good sized bathroom & bedroom with good storage in all rooms. It's just a few minutes away from Ealing Broadway tube station, passing many shops on the way including a choice of supermarkets. 20 minutes into central London with numerous lines to choose from. Lots of local pubs/restaurants/cafes and Walpole park just across the road. The wifi works really well & there is car parking if needed. It's just like the photos & description. Really enjoy staying here.

− Just bear in mind that it is on the top floor with 5 flight of stairs, not a problem after day one but it may affect you if you have mobility issues.

Exceptional

10.0

This place does not clean the flat in between guests.

1.0

− The property manager did not ensure the place was cleaned prior to me and my family’s arrival. When I phoned to inform them of the poor state of the flat, there was no urgency to sort the issue out. There must have been a party previously and the flat was completely trashed with food all over the floor and laughing gas canisters around. They stated having called house keeping but no one was answering. As a business, how do you not ensure the place is cleaned between guests? Additionally, I had to ask for the cleaners to come TWICE. The smell in the flat was horrendous the first time and it was not cleaned properly. The floors were not mopped at all. We had to keep our shoes on the entire time. I have videos of the state of the flat, however I’m unable to upload videos.