Questions people ask
Mostly one question in different forms: how can this be cheaper. Here is the honest answer, and the others we get asked at checkout.
Why are you cheaper than Booking.com?
We buy from the same wholesale channels the large platforms buy from. The difference is the margin we add on top, which is a lot smaller. That is the whole business.
You do not have to take our word for it. We publish the price studies, the method and the raw spreadsheets, with hotel names and dates, so you can check any row yourself in the journal. When our price is not the lowest, that shows up in the data too.
Is this a real booking?
Yes. The reservation is made with the hotel, and once it is confirmed you get the hotel's own confirmation code alongside our booking reference. If you want to be certain, call the hotel and read them that code.
Who charges my card?
Payment is taken at checkout, through the booking partner that arranges the reservation. The amount you see at checkout is the amount charged, in the currency shown.
Anything marked due at the property, such as a city tax, is collected by the hotel at check-in and is never part of what we charge. We show those separately before you pay rather than burying them.
Can I cancel?
It depends on the rate, and we tell you which before you pay: either a free-cancellation deadline or non-refundable. Cheaper rates are usually non-refundable, which is true everywhere and is part of why they are cheaper.
You can cancel a refundable booking yourself on the manage booking page, with your booking reference and the email you used.
What is membership, and what does it cost?
It is free and it takes one email address. No password and no payment details. Member prices are around 10% below our public prices, and the prices on the page update as soon as you join.
We ask because members who come back directly cost us nothing to reach, and we would rather hand that saving to you than spend it on advertising.
Are the prices really what I pay?
The price shown includes taxes, and nothing is added at the final step. Fees the hotel collects itself are listed separately, before payment, so the number you decide on is the number you are charged.
What if something is wrong at the hotel?
Email support@sleepfare.com with your booking reference. We will fix what is ours to fix and chase the hotel for what is not. We are a small team, so you get a person rather than a ticket queue, and not instantly at 3am.
Anything not answered here, email support@sleepfare.com. The full terms are on the terms page, and what we do with your data is on the privacy page. Where We Sleep is part of the Sleepfare network.