Resort M - BTS Chong Nonsi

Guest review

2.0

とにかく壁が薄く音・振動ともに筒抜け。 プールの水は汚くて手をるける気にすらならない。 施設内を含め、部屋の中まで下水の匂いがひどい。 美品はどれもまともに動かず、セーフティボックスは閉めたきりマスターキーじゃないと開かない。 挙げ句の果てには部屋入り口の鍵が壊れて、三時間以上も中に入れずに待たされた。 フロントにクレームを入れたら自分では何も出来ないと言われ翌日の対応を約束するも、当日に担当者は何も聞いていないの一点張りで、まともに対応しようとせずに明らかに無視。 料金を取って人を泊める施設とは認めがたい。

Hotels.com stepped up when resort scammed me

2.0

We checked-in and were not initially aware that we were given inferior rooms (2) to what we booked. We were to have rooms overlooking pool but were given rooms in different area. It was actually brought to my attention by evening desk staff, but he was unable to explain what the first clerk had told him was the problem. He referred us to speak with daytime clerk the next day. In the meantime I looked at reservation confirmation and discovered the discrepancy. I went the next day to speak with the first clerk who stated he was working with management to get us a partial refund and to check back the 3rd day which was also our check-out day. At that time he reported that no refund would be coming, as staff went to our room on the 2nd day to offer us a change in rooms but we were not there. They did have my email and phone number, but did not attempt to reach me by those means. Obviously, I was “played.” I emailed Hotels.com and though they weren’t able to get refund from the hotel, they did apologize for the bad experience and issued a coupon for $75 to use on a future booking. Bad experience with this hotel, but thankful that Hotels.com compensated me for a bad experience. In addition, this hotel said they provided free toiletries and safe, but this was not accurate. Really is merely a sleeping room, not a hotel room (bed and desk without even a chair to go with the desk).

Guest review

10.0

The location was excellent. And so was the service. The lounge downstairs had reasonably priced good Thai food and beers. Really liked the Tom Yum soup. I would highly recommend this place for those who are on budget and yet looking for someplace decent.

Guest review

6.0

Value for money as it can stay 6 for it's price. Location, near BTS station. 7-11, McDonald's, eatery. However, the resort is in a small alley. taxi will drop you outside which you have to short walk into a small alley to reach the resort. The toilet was clean but the shower water sink was slow to flow so when shower, the water u use is still at your feet. Three aircon was cold but if it's switched below 23 degree, the water will drips onto the bed. The swimming pool was small but usable. The Bangkok sky walk tower is just a stone throw away. A few Thai massage shop are 5 min walk away.

Guest review

8.0

The location is very strategic and the staff was extremely friendly and helpful. During our stay there was electricity interruptions so they have arranged us to move to another branch in On Nut, which is further from the city and takes 5 minutes more to walk to the station.

Guest review

10.0

Front desk staff are nice. Location convenient to Bts Chong nonsi station just one minute. Besides have King power building.