Europark

Clean, confortable and beautiful hotel. Very well maintained

10.0

Breakfast was excellent with plenty of choices and the room is very nice and furniture confortable. Everything looked new

− Nothing

Guest review

10.0

O hotel me surpreendeu positivamente, desde a recepção, com funcionários bem prestativos, a localização muito boa, o café da manhã excelente, recomendo muito.

Excelent

10.0

Friendly and professional staff, excellent location and cleanliness, but poor soundproofing, limited breakfast, uncomfor

6.0

The staff are very friendly, especially the restaurant staff. They are also very professional, take guests’ needs and concerns seriously, and genuinely make an effort to accommodate them. Everything is exceptionally clean, and the hotel is in an excellent location.

− The pillows are uncomfortable. There is a strange smell throughout the entire hotel, caused by the hotel’s signature fragrance system. It is extremely strong and, personally, quite unpleasant. The sound insulation is poor, and you can hear everything from the other rooms. The breakfast is rather limited and lacks variety. Despite informing the hotel in advance that our child would be sleeping in the same bed with us, we were given a room with two mattresses pushed together, leaving an enormous gap in the middle — truly an enormous one. One morning, we left our room, and when we returned in the afternoon, we found the door to our room wide open, with the key card still inserted in the power slot. Apparently, after cleaning the room, the housekeeping staff had forgotten both to remove the card and to close the door. What is even more concerning is that nobody ever came back to retrieve the card. At that moment, we were extremely worried about the safety of our belongings until we had checked that everything was still there. Having experienced a break-in at our apartment in the past, this incident made us feel very uncomfortable and unsafe. That night was particularly unsettling, as I kept thinking that someone might have entered the room and could still be hiding somewhere inside. This was a very serious security lapse and completely unacceptable for a hotel of this price category. At check-out, the staff seemed confused and unsure about which charges we had already paid and which were still outstanding. We had to go through a lengthy discussion before they finally figured out how and when the taxes and other charges had been paid. Overall, the value for money is extremely poor. The hotel is very expensive considering the level of service it provides.

Nice place, but expected a bit better for this kind of money

8.0

We like the location, room service and the staff. They were very friendly and helpful. Location is central, many places to eat and get a drink or coffee around. Very nice street, nice view from the rooftop. We liked the balcony too.

− The room was a bit disappointing as the furniture was visibly old, even broken and chipped in some places. The bathroom was inconvenient and old. Especially the shower. Oh and there was a weird smell in the whole hotel, some kind of cleaner or something.