Pan Pacific Singapore

Great location, amazing views and breakfast.

8.0

The breakfast was exceptional. ALL staff we dealt with (From front of house, valets, housekeeping and wait staff were professional but friendly, making us feel very comfortable. We were offered the hospitality room to shower before our flight ( after check out ) and had our luggage stored at the hotel allowing us to enjoy a few more hours in Singapore before needing to go to the airport. Room was lovely, view from balcony would've been amazing if not for the smoke haze from fires in Indonesia (hotel can't help that).

− The hotel's pool was emptied for maintenance (for weeks) but we were not made aware until we were at reception. We had wanted to relax poolside after exploring but it wasn't an option for us. The hotel had set up an agreement with their "sister" hotel to allow guests to swim/relax there but when we were shown where it was we chose not to bother. It was quite a walk that involved being appropriately dressed to walk through part of the city walkway and through public areas of the other hotel. Also, guests were expected to meet at the Pan Pacific's pool area and wait for other guests (until there was a number) before a staff member would walk guests across to the sister hotel. I had booked through Bookings, on a free-cancellation booking. I would've liked to have the option to change my booking if that had been a deal breaker for us. As the smoke haze did not make it enjoyable to be sitting poolside, we were happy with our stay, however I feel a warning about booked pool maintenance should happen out of courtesy.

Over priced and under serviced.

4.0

The Breakfast spread at the Pan Pacific is one of the best I have seen, it is extensive and of excellent quality. Rooms were tidy and comfortable albeit small for the price. Staff were excellent and attentive. Location is good in the Marina with easy access to the MRT.

− During our stay, the pool was not available and under refurbishment. It is unacceptable at these prices not to have been forewarned of this and given the opportunity to book at another venue. Offering access to a sister hotel with a pool 10 minutes away is not an acceptable solution. The rooms should have been discounted to accommodate for this significant lapse in service and amenities. We were given access to the club of Floor 26 as part of our room rate. If you are going to offer add-ons, then at least provide the service. Club 26 was meant to be an area where you could go at any time and access light food, coffee and drinks. We ventured up each day to find the food empty, the coffee machine broken and the service, non existent. This was a would-be if you could be experience, where they tried to replicate other venues and failed miserably. At these prices, the Pan Pacific seriously needs to lift its game.