Graça Trendy Flat

Overall, while the apartment has potential, it needs better upkeep and attention to detail to truly be a welcoming spac

5.0

Our stay in this apartment was unfortunately not as smooth as we had hoped. While the apartment itself is nice, it feels somewhat neglected. One of the biggest issues was the strong smell of sewage coming from the toilets, which drifted into the bedrooms, making it quite unpleasant. The main bedroom’s curtains didn’t function meaning it was bright early in the morning. Additionally, upon arrival, we were informed that the dining room blinds were broken. While they did offer to send someone to fix them, we opted to live with it. Finding the apartment was also more complicated than expected, as the address on Google didn’t match the one provided, making check-in less smooth. The heat system goes on but doesn’t heat the apartment. Our clothes did not dry as the apartment didn’t have heat or airflow.

− Small details added to the sense of the place being unloved—such as a nearly empty bottle of washing liquid left for guests. We also had an issue with the key, which we reported as an emergency, but it wasn’t addressed with any urgency.

Good

7.0

Flat was very clean. Staff was helpful regarding additional request (baby cot, baby chair). Living room was nice and cozy.

− The noise - everything was super noisy (floors, boiler, neighbours, bed). The bed was really noisy so every move could wake the whole apartment. Also really uncomfortable. There was only one plug for three appliances in the kitchen, it was nuisance to change it all the time.

Great place to stay in Lisbon

9.0

Modern, clean, lots of space, has all the facilities you need - kitchen/washing machine/2 bathrooms. Ideal for the 5 of us.

Poor communication, broken boiler, not so great

4.0

It was terrible because when we got there, between navigating a delayed flight and finding our way to the apartment with luggage, the host could only be there at specific times. We got there in the rain and had to wait in a dark lobby with all our luggage until the host was able to show up. He's a nice chap, and quite friendly as a human being, but that experience was the beginning of the terrible next two days. The boiler broke after one person had a shower, and I called and chased after being promised that an engineer would come that night. I waited all night, and the rest of the family had a cold shower. The next day was no different: two consecutive days with no running hot water and cold showers left a bitter taste in my mouth and ruined what would have been a great family holiday - first time in Portugal. The boiler was eventually fixed on the third day without notifying us. The comms and the experience marred the holiday for the family.

Poor communication, broken boiler, not so great

4.0

It was terrible because when we got there, between navigating a delayed flight and finding our way to the apartment with luggage, the host could only be there at specific times. We got there in the rain and had to wait in a dark lobby with all our luggage until the host was able to show up. He's a nice chap, and quite friendly as a human being, but that experience was the beginning of the terrible next two days. The boiler broke after one person had a shower, and I called and chased being promised that an engineer would come that night. I waited all night, and the rest of the family had a cold shower. The next day was no different: two consecutive days with no running hot water and cold showers left a bitter taste in my mouth and ruined what would have been a great family holiday - first time in Portugal. It was eventually fixed on the third day without notifying us. The comms and the experience marred the holiday for the family.

Very good

8.0