Pullman Bangkok Hotel G

Guest review

7.0

Location

− Everything is outdated

Guest review

1.0

⭐☆☆☆☆ Unfortunately, this was one of the most disappointing hotel experiences I have ever had. This hotel is advertised as a five-star property, but in my opinion, it falls far below that standard. The building, rooms, and furniture are clearly outdated and show significant signs of wear. The rooms feel old, tired, and in need of a complete renovation. It certainly does not provide the luxury experience I expected. The service was even more disappointing. Upon arrival, I was carrying my own luggage while the bellman stood nearby watching without offering any assistance. This was a very poor first impression and not what anyone expects from a luxury hotel. The check-in experience was equally unpleasant. The receptionist came across as unfriendly and unwelcoming. When I politely asked whether Club Lounge guests should check in at the reception or elsewhere, the response I received was simply, “Where else?” The tone felt dismissive and unprofessional instead of helpful. The Club Lounge was another major disappointment. I had to ask three separate times for a glass of Prosecco. First, the staff didn’t seem to understand what I was asking for. Then I explained that I meant sparkling wine, but there was still confusion. Eventually, I was handed a drinks menu and asked to point it out myself. For a hotel that claims to offer five-star service, this level of product knowledge and communication is simply unacceptable. Throughout my stay, I rarely felt genuinely welcomed or valued as a guest. Professional hospitality is about anticipating guests’ needs, showing attention to detail, and making people feel comfortable. Sadly, that was missing here. I travel frequently and have stayed in many luxury hotels around the world. This experience was nowhere near five-star standards. I sincerely hope the management invests in staff training and renovates the property, because in its current condition I cannot recommend this hotel and would not choose to stay here again.

Guest review

1.0

⭐☆☆☆☆ Unfortunately, this was one of the most disappointing hotel experiences I have ever had. This hotel is advertised as a five-star property, but in my opinion, it falls far below that standard. The building, rooms, and furniture are clearly outdated and show significant signs of wear. The rooms feel old, tired, and in need of a complete renovation. It certainly does not provide the luxury experience I expected. The service was even more disappointing. Upon arrival, I was carrying my own luggage while the bellman stood nearby watching without offering any assistance. This was a very poor first impression and not what anyone expects from a luxury hotel. The check-in experience was equally unpleasant. The receptionist came across as unfriendly and unwelcoming. When I politely asked whether Club Lounge guests should check in at the reception or elsewhere, the response I received was simply, “Where else?” The tone felt dismissive and unprofessional instead of helpful. The Club Lounge was another major disappointment. I had to ask three separate times for a glass of Prosecco. First, the staff didn’t seem to understand what I was asking for. Then I explained that I meant sparkling wine, but there was still confusion. Eventually, I was handed a drinks menu and asked to point it out myself. For a hotel that claims to offer five-star service, this level of product knowledge and communication is simply unacceptable. Throughout my stay, I rarely felt genuinely welcomed or valued as a guest. Professional hospitality is about anticipating guests’ needs, showing attention to detail, and making people feel comfortable. Sadly, that was missing here. I travel frequently and have stayed in many luxury hotels around the world. This experience was nowhere near five-star standards. I sincerely hope the management invests in staff training and renovates the property, because in its current condition I cannot recommend this hotel and would not choose to stay here again.

Great to be back here again 💙💙

10.0

Having stayed here a couple of times pre covid and had always great stays, thus decided to stay here again. I was truly pleased with the hospitality from all staff I came across with. I loved my G Suite white room, the 24 hour gym, the steam and sauna facilities, breakfast spread at the main resto, a la carte breakfast at the Executive Lounge, afternoon tea and evening drinks at the Executive Lounge. 💙💙💙 All staff work very hard to make sure guest satisfaction is met seamlessly. Thank you so much Khun Guitar and Khun Pleng for your hospitality. Hope to see you again soon.