Skip to content
Where We Sleep

The Excelsior, a Luxury Collection Hotel, Florence

★★★★★ Piazza Ognissanti 3, Florence, IT

9.3 guest rating· 273 reviews

About this hotel

Luxurious Riverside Retreat

Riverfront Views and Elegant Accommodations: The Westin Excelsior, Florence offers luxurious rooms and suites with stunning views of the River Arno and the Oltrarno area. Each room features stylish furniture, Carrara-marble bathrooms, a Westin Heavenly Bed®, and a 32" plasma-screen TV.

Culinary Delights and Relaxation: Indulge in a varied buffet breakfast at the elegant Sala Caminetto hall, sip drinks on the hotel's terraces with city views, and savor Mediterranean cuisine for dinner prepared by the executive chef.

Wellness and Convenience: Book spa treatments and access the wellness center at a partner hotel nearby. Conveniently located near the Santa Maria Novella Train Station and the historical center, surrounded by popular restaurants and designer boutiques.

Book your luxurious stay at The Westin Excelsior, Florence for an unforgettable experience!

These prices drop 10% for members

Membership is free and takes one email address. No password, and the prices on this page update straight away.

Price drops on hotels you save, plus our price research. One click to stop.Already a member? Sign in

Rooms & rates

Panoramic Junior King Suite with Terrace

Sleeps 3 · 35 m² · Extra-large double bed (Super-king size)

  • Desk
  • Air conditioning
  • Single-room air conditioning for guest accommodation
  • Bathrobe
  • Private bathroom

Classic Junior King Suite

Sleeps 3 · 30 m² · Extra-large double bed (Super-king size)

  • Desk
  • Air conditioning
  • Single-room air conditioning for guest accommodation
  • Bathrobe
  • Private bathroom

Grand Deluxe Suite, 1 Bedroom Suite, Arno River View

Sleeps 3 · 65 m² · Extra-large double bed (Super-king size)

  • Desk
  • Air conditioning
  • Bathrobe
  • Private bathroom
  • Minibar

Single For 1 Guest, Guest Room, 1 Queen

Sleeps 1 · 15 m² · 2× Single bed

  • Desk
  • Air conditioning
  • Bathrobe
  • Private bathroom
  • Minibar

Deluxe, Guest Room, 1 King

Sleeps 2 · 20 m² · Extra-large double bed (Super-king size)

  • Desk
  • Air conditioning
  • Bathrobe
  • Private bathroom
  • Minibar

Deluxe Double Arno, Guest Room, Arno River View

Sleeps 2 · 20 m² · Extra-large double bed (Super-king size)

  • Desk
  • Air conditioning
  • Bathrobe
  • Private bathroom
  • Minibar

Junior Suite Arno, 1 Bedroom Junior Suite, Arno River View

Sleeps 3 · 32 m² · Extra-large double bed (Super-king size)

  • Desk
  • Air conditioning
  • Bathrobe
  • Private bathroom
  • Minibar

Penthouse, Guest Room, 1 King

Sleeps 2 · 22 m² · Extra-large double bed (Super-king size)

  • Desk
  • Air conditioning
  • Bathrobe
  • Private bathroom
  • Minibar

Presidential Suite, 1 Bedroom Presidential Suite, River View

Sleeps 3 · 80 m² · Double bed

  • Desk
  • Air conditioning
  • Bathrobe
  • Private bathroom
  • Additional bathroom

Premium Double Arno, Guest Room, Arno River View

Sleeps 3 · 25 m² · Double bed

  • Desk
  • Air conditioning
  • Bathrobe
  • Private bathroom
  • Minibar

Amenities

  • Paid WiFi
  • WiFi available
  • Spa/wellness center
  • Fitness facilities
  • Parking garage
  • Valet parking
  • Breakfast in the room
  • Restaurant
  • Bar
  • Screens / Barriers between staff and guests for safety
  • Snack bar
  • Air conditioning
  • Pets allowed
  • Pet basket
Show all 81 amenities
  • Pet bowls
  • 24-hour front desk
  • Tour desk
  • Business center
  • Mobile app for room service
  • Room service
  • 24-hour security
  • Non-smoking rooms
  • Non-smoking throughout
  • Family rooms
  • Babysitting/child services
  • Bike tours
  • Cashless payment available
  • CCTV in common areas
  • CCTV outside property
  • Cleaning standards that are effective against Coronavirus
  • Coffee Shop on site
  • Concierge service
  • Contactless check-in/check-out
  • Cooking class
  • Cycling
  • Daily housekeeping
  • Dry cleaning
  • Face masks for guests available
  • Facilities for disabled guests
  • Fax/photocopying
  • Fire extinguishers
  • First aid kit available
  • Food delivered to guest room
  • Fruits
  • Guest room sealed after cleaning
  • Guest rooms disinfected between stays
  • Guests can opt-out any cleaning services during stay
  • Hand sanitizer in guest room and key areas
  • Happy hour
  • Heating
  • Invoice provided
  • Ironing service
  • Key card access
  • Kid meals
  • Laundry
  • Laundry washed per local authority guidelines
  • Lift / Elevator
  • Live music/performance
  • Luggage storage
  • Massage services
  • Meeting/banquet facilities
  • Movie nights
  • Physical distancing in dining areas
  • Physical distancing rules followed
  • Private check-in/check-out
  • Process in place to check health of guests
  • Safety deposit box
  • Sanitized tableware & silverware
  • Security alarm
  • Shared stationery like menus, pens are removed
  • Shuttle service (additional charge)
  • Smoke alarms
  • Special diet menus - on request
  • Staff adhere to local safety protocols
  • Temporary art galleries
  • Tennis court
  • Terrace
  • Thermometers for guests provided by property
  • Tour/class on local culture
  • Walking tours
  • Wine/champagne

Location

© OpenStreetMap contributors

Piazza Ognissanti 3, Florence, IT

Check-in
from 03:00 PM to 12:00 AM
Check-out
until 12:00 PM

What guests say9.3273 reviews

+ Exceptional service+ Beautiful location+ Great amenitiesOutdated room qualityLimited breakfast selection
Cleanliness8.6
Service10.0
Location9.6
Room Quality8.5
Amenities9.6
Value for Money9.5

Excellent stay.

10.0

The hotel is absolutely beautiful. The service has been excellent, and the communication has been on point throughout our stay. The staff are incredibly accommodating, especially the reception and concierge teams, who have been exceptionally friendly and helpful. They've made our stay truly enjoyable. Highly recommended!

Ncamisile Prudence · ZA · 2026-06-27

Perfect Hotel for Florence

10.0

This hotel is beautiful and perfectly situated for walking anywhere in Florence. The customer service was even better. They accommodated a last minute request for a roll away bed in our room as well as made staying an unexpected extra night when our flight was canceled seamless. The concierge gentlemen that works nights was so kind and informative. Truly helped us figure out how to get to Rome airport when our flight was canceled a second day. I highly recommend this hir and would stay here again.

Mrob57896 · LEXINGTON, VIRGINIA · 2026-06-21

You won’t be disappointed!!!

10.0

This hotel is simply fantastic, from the well appointed rooms to the customer service from the staff, quality restaurants and marvelous rooftop views of the beautiful city of Florence. Location is perfect!!!

frank91842024 · 2026-06-07

Good to know

Please note that access to the wellness center comes at a surcharge.

When booking a Non-Refundable Rate, please make sure that the name on the credit card used for the booking corresponds to the guest staying at the property. Otherwise, a third-party authorization by the cardholder must be submitted when booking. Please note that the credit card used for the booking must be shown at check-in. Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

A deposit may be required at the property.

Groups

When booking more than 3 rooms, different policies and additional supplements may apply.

Pets

Pets are allowed on request. Charges may be applicable.

Parking

Private parking is possible at a location nearby (reservation is not needed) and costs EUR 55 per day.

Internet

WiFi is available in the hotel rooms and costs EUR 4 per hour.

Children and extra bed policy

Children of any age are allowed.

Children up to and including 2 years old stay for free when using an available cot.

Children up to and including 2 years old stay for free when using an existing bed.

People 3 years old and over stay for € 80 per person per night when using an available extra bed.

Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.