Ozone Hotel Bangkok

Guest review

6.0

買い物には便利だけど、排水が非常に悪い

Guest review

8.0

This property was comfortable and clean. The room layout was rather odd, with very little space around the pair of large single beds, and no really good table on which to do some laptop work. The safe was not bolted to anything and occupied some of the table space. Having said that, I did not find all of these things too inconvenient for a short stay. The price is about right for what I got, and the staff were very friendly and helpful. I would stay here again. A slight negative is the limited transport. The hotel is roughly midway between Sam Yan MRT and Hua Lamphong stations, so if carrying heavy luggage, a taxi would be helpful or even necessary. Very close by is a good steak restaurant called Rot Dee Ded, in Rama IV Road. There are several other eating places southeast of the hotel, also in Rama IV Road.

ASQ Period

8.0

I have booked the Ozone Hotel for the Alternative State Quarantine. I have spent 15 nights and 14 days there. The the environment of hotel is very nice, clean and convenient for the guests. The room cleaning services are very good and the food is delicious. The hotel staff is quite cooperative and kind. They provide the services 24/7 whenever I asked. I strongly suggest the stay at Ozone samyan.

Guest review

2.0

Hotel veillot fuite dans la salle de bain , drap taché ménage vraiment sommaire piscine sans cesse occupée par des plongeurs dommage personnes

WRONG ADRESS!!!

2.0

It was our second time in Bangkok when we booked this hotel. We ordered a Grab taxi to the address of this hotel on Booking.com. When we arrived, there was no hotel there. Thinking there might’ve been a misunderstanding, we called the hotel to give us directions. The receptionist said we were in the wrong place and told us to walk for 1 km with our heavy suitcases. When we arrived to the new location, there was no hotel there either. Exhausted we called again and asked them to pick us up from a cafe to which the receptionist just HUNG UP! After running around for an hour frantically we finally found the hotel ourselves. When we arrived we wanted to speak to the manager, but the receptionist said he wasn’t here. Then they asked us to sign ridiculous documents stating that they wouldn’t be responsible for our personal losses from our room. We were too tired from all their unprofessionalism and just ended up going to our room. The room was very crammed. The bathroom had a constant horrible smell. Light switches didn’t not work. It was very noisy at night, people constantly talking loudly. Breakfast not included, yet there is a price list with every little thing 10 times the price it should be. Unapologetic staff just wanted to charge more and talk less. In the end you can do much better for the money. It was our worst experience in Bangkok. Would NEVER stay there again.

Rush to Open when its not Ready for everything

2.0

This is a brand new hotel which located in China Town area, I booked through booking.com for 3 nights and after all the inconvinience circumstances, I decided to shorten my stay to 1 night only! First of all, they advertised their hotel has an elevator, upon check in and after I have done with all the payment I just got to know that they dont have the elevator (basically the elevator hasn’t been installed yet!). Im having problem with my knee which required me to avoid the stairs cases. Second, I had stated on my booking that I will be travelling alone and they gave me the room with twin bed, after I raised this issue, they prepared for me the room with king bed. Rooms still got many of stains on the floor!! Third, i had to wake up since they were doing the construction for 2 rooms which exactly beside of my room!!! And they never advised earlier that construction will be happening! Fourth, breakfast was disgrace!! The hot foods like sausages and eggs, they didnt keep in the hot temperatures which is very dangerous due to food safety and hygiene reason! Even they didnt keep the yogurt chill and just left it at room temperature! I had contact the customer service from booking.com to cancel and request to waive the charge since this hotel has failed to deliver the “normal” Hotel standard operations. The customer service from booking.com has contacted the property several times and sent them email for waiving the cancellation fee but due to language barrier they couldn’t understand and they didnt even bother to reply the email! Few minutes after (around 10:35AM) , the man who claimed himself as General Manager spoke to me and after I raised my concerns and I want to shorten my stay, he said that he will get back to me as soon as possible. Then i decided to go outside but before that, I put the signage to notify housekeeping to make up my room. When I was away from the property, no one contact me from the hotel, until I came back around 9:20PM. Spoke to receptionist about the matters and they dont have any clue!! They told me the General manager will come at 10 PM and they suggested me to go back to my room! Guess what, when I came back to my room, no one clean my room even the signage to make up the room still left outside!!! Very ridiculous! I straight away booked another hotel meanwhile waiting the General Manager. 10PM i went downstairs and the reception told me that he will come after 20 minutes and finally he showed up at 10:35PM!! After that, he told me he agreed to waive only 1 night, after I raised all the issues, including the false advertisement from theirside and dissapointment during my stay, he agreed to waive my remaining 2 nights stay in cash!! Will I come back, definetely NOT! There are plenty hotel with similar prices which can give better service and hospitality!