PLEY Hotel

Poor Sound Insulation, Disrupted Sleep and Disappointing Complaint Handling

1.0

The hotel has several positive aspects. The location is excellent, the room was spacious, and the breakfast was enjoyable. Unfortunately, these positives were overshadowed by the extremely poor sound insulation, which seriously disrupted my night's sleep, and the disappointing handling of my complaint afterwards. For a hotel charging over €400 per night, a good night's sleep should be a basic expectation, particularly for business travellers. Despite the positive aspects, I would not choose to stay here again.

− I booked a one-night stay at the Pley Hotel in Paris for a business trip, paying over €400 for the night. Unfortunately, my experience was extremely disappointing. I was given a room with a connecting door to the neighbouring room. It quickly became apparent that the sound insulation between the two rooms was extremely poor. Initially, I could hear music, and I had to indicate several times that it was disturbing me. Fortunately, the neighbouring guest was considerate and lowered the volume each time. Later that night, however, the guest had visitors, and I could clearly hear their conversations through the connecting door, making it almost impossible for me to sleep. I want to emphasise that I do not blame the neighbouring guest. In my opinion, he was not behaving excessively loudly. Guests should obviously be able to have normal conversations in their hotel rooms without seriously disturbing the sleep of those next door. The fundamental issue was the extremely poor sound insulation. The handling of my complaint afterwards was equally disappointing. All communication went through the reception staff, and I never had the opportunity to speak directly with the hotel manager, which I particularly regret given the nature of my complaint and the price of the stay. Through reception, I was informed that the manager believed nothing could be done because I had not reported the disturbance during the night. While I understand that reporting the issue at the time would have given the hotel an opportunity to intervene, this does not change the underlying problem. What would the practical solution have been? Asking either myself or the neighbouring guest to change rooms in the middle of the night simply because normal conversations could be heard through a poorly insulated connecting door? For a hotel charging over €400 per night, I do not consider that a reasonable expectation. At this price

A pleasant stay in Paris with excellent staff, welcoming hospitality, and good value for money.

10.0

The staff were friendly, welcoming, and helpful throughout our stay. The hotel offered good value for money, and we appreciated the hospitality and overall service.

− The only downside was the lack of assistance with luggage. There was no one available to help us carry our bags, which was inconvenient. This is an area where the hotel could improve its guest service.

Guest review

9.0

نظافة والموقع لا بأس به

− لا يوجد خدمة حمل الحقائب ومبلغ التأمين لم يرجع للبطاقة إلا نصفه

Poor and unfortunate

4.0

Location

− This is my second and final stay at this hotel. The hotel turned off the air conditioning, claiming it was a government mandate. However, Jason, the manager, insisted that there was no such mandate and that his colleague didn’t know what he was talking about. To make matters worse, the second attendant was sending me towels that had feces on them! I’ve attached pictures as evidence. Again, Jason the manager acted as if it was all fine. Not to mention, the staff is extremely small, and there are no helpers to assist with luggage.

Alles super, sauber Mitarbeiter sehr freundlich

10.0

alles

− super