Aurum Firenze♡

Wifi does not work

4.0

First of all, the entire place has a weird smell similar to the one from a hostel I stayed at in Barcelona, where a hazing football team had their teammates vomit a mysterious liquid... Anyway, that was the smell that this place had, which makes me suspect it is not clean. Second, the wifi never worked. The breakfast is okay, and the breakfast room has nice views, but that's about the only praise I can give this hotel.

WORST HOTEL IN FLORENCE

2.0

There are multiple reasons for my 0 star review: 1: The smell in the room that came from the shower drain was HORRIFYING! It stunk like rotten eggs. 2: The wifi signal is at 0G's meaning you will have no internet. 3: If you are staying in rooms 101, 201, 301, or 401 with 4 people there is only enough hot water for 2.5 people and the rest are assed out of a hot shower which I have never encountered at a hotel in my life. 4: The room was big enough for a convicted felon because that is all they are used too being in. 5: The breakfast was better at McDonald's seriously; the woman stuck was forearm deep in the canned pear jar with NO gloves on so if you value sanitary conditions I would advice staying at the Apollo across the street.

Only book if you are desperate

2.0

This hotel does not warrant 4 stars. The room I stayed in was terrible, and small. I asked reception if they had another room I can move to but they said no. Their attitude was appalling and unhelpful. I had to drag one of the reception staff to have a look at my room. When we went up he couldn’t open the door so had to bring a master key. He then tried to figure out how to open the balcony shutters but I wish he hadn’t as the view was shocking! The safe was broken and he had to call a maintenance to repair the door and safe. Then I was surprisingly offered another room that appeared to be available but was in the same state as my room. The lady at reception was so rude when I complained to her that she told me to move aside to serve someone else and then ignored me after. She kept telling me there was no other room but I was told by another reception staff member that there was a room. There was one small bar of soap, one hand towel and a body towel- though becareful how long you take showering as the hot water runs out. Breakfast was not even close to continental…. It wasn’t even a breakfast and was absolutely unhygienic. I have included all the photos that tell a story of miserable hotel stay.

Horrible and terrible

2.0

I don't like writing bad reviews but this hotel was like nothing in the picture it had mold in the shower and had terrible breakfast the salami tasted like plastic you won't find it cause the entry looked so different

Guest review

2.0

The door to our room wouldn’t open. He promised to get it fixed right away. We could barely get our suitcases and didn’t get done. Frame of the closet door was broken. We couldn’t even open it and I took a bunch of pictures. I spoke to them about it. He was gonna get fixed. They didn’t do it. I asked to be moved to another room. They told me to pack my bags this was on day too, and they would move my items. To another room. When I got back at the end of the day, nobody knew what was going on and the status very rude. They made us feel very uncomfortable as if it was our fault the room we were in should’ve never been booked because everything was falling apart and bathroom smell like a sewer shower door was broken. We took a shower all the water with pee all over the place. Made us stay very uncomfortable. The cleaning crew is excellent the receptionist they were very rude.

Good budget hotel

10.0

Everything was as you would expect it to be. Breakfast service was excellent, the bed was comfortable and the shower was decent. Cleaning staff did a great job. I did report a minor issue with the plug not working but other than that it was absolutely fine.