Numa Berlin Belfort

Heruntergekommene Zimmer, niemand vor Ort, online

2.0

Leider war das Zimmer in keinem guten Zustand: der Boden und das Bad waren stark renovierungsbedürftig, das Bett viel zu klein und es gab nur eine Steckdose. Der Fernseher funktionierte nicht und auch die Deckenlichter waren defekt. Aber am schlimmsten ist die Kommunikation: Es gibt nur eine Telefon-Nummer, keine einzige Person im ganzen Hotel. Die Nummer hat nur Computerstimmen und kann nicht weiterhelfen, der Online-Chat funktioniert nicht. So auch der Checkin: Wir haben über eine Stunde gebraucht, weil die App nicht geht und waren fast verzweifelt. Absoluter Horror und nicht zu empfehlen - v.a. für diesen Preis!!

Guest review

6.0

It was mentioned we add a kitchenette but honestly the pan was so small and with no fan (with a mention that if the fire alarm goes off the firemen cost 2,500 euros) that we barely used it. No broom like with other hotels we visited. No communication about check in neither from Expedia or Numa which delayed our arrival. It wasn’t clear when I booked that there were no reception and using an app is not ideal.

Good location, otherwise mediocre

8.0

The location was great. The apartment itself was in ok conditions. Several power points didn't seem to work and the fan was extremely loud, but luckily it wasn't too hot while we were there. The walls were thin, so lots of noise and the curtains let in a lot of light, which made it difficult to sleep. When you book through a booking site, they don't send you the check in details in advance, so you are stuck standing in the street checking yourself in, scanning passports and everything. Luckily it wasn't cold or raining, but still a frustrating process

Bad start, great stay...

10.0

Numa had the wrong mobile number for me so its text with the check-in code was returned undelivered. However they didn't try our email or to contact us via Hotels.com even though we had paid in full in advance. So it took 1.5hrs to get into our room. However, their rep at the hotel was amazing - very calm, patient and considerate and could not have done more for us. Once we had access, our room was really lovely, clean, airy and well-furnished. The bed & bedding were very comfortable. We would definitely use them again. The rest of the stay was excellent!

Guest review

2.0

The area seemed quite, safe, and accessible to restaurants, but the number one criteria I have for an overnight stay is cleanliness. Although the unit appeared surface clean, the bed sheets hadn't been changed and they were clearly dirty.

Guest review

2.0

Numa app was buggy and wouldn't load. Paid for breakfast but nothing on the app mentioned how to obtain breakfast. Wifi was spotty, tv remote didnt work and wouldn't connect with phone. Lights flickered when coming on like it was struggling for power. Bathroom sink faucet looked like it was about to come off. No ac and unit was outdated. No microwave or usb ports. Wouldn't recommend.