Hilton Istanbul Maslak

Hilton is an established international hotel brand, and guests naturally expect a consistent standard of cleanliness, fu

4.0

As a frequent Hilton guest, I have stayed at Hilton Istanbul Maslak four times over the past four months, primarily because of its convenient location. My first stay was excellent and fully deserved five stars on all levels. Unfortunately, my subsequent three stays have been considerably less satisfactory.

− One recurring issue was the condition of the toilet brushes in the rooms. On multiple occasions, they were clearly used, which I found unacceptable from a hygiene perspective. I repeatedly requested brand-new, unused replacements. I even contacted the hotel through Booking.com before my arrival to make this request in advance. Unfortunately, despite these repeated requests, the issue was never properly addressed. Another significant issue occurred during my stay last month, when the room safe was not functioning. As a result, throughout the entire five-day stay, we had no secure place to store our passports, cash, keys, and other valuables and had to carry these items with us at all times. Despite reminding the staff every day, the issue remained unresolved throughout our stay. What I find most disappointing is not simply that these problems occurred, but that repeated requests from guests were not followed up with effective solutions.

Super… 1A

10.0

Personal,Service, Hotel, sehr sauber

Happy with my experience.

8.0

The room was good and specious. Staffs were really nice Rastin at reception was lovely. Generally happy with my experience.

− We booked the room for two, however facilities was set for one person only. Had to order extra towels.

كانت جيدة

8.0

نظافة واستقبال الموظفين الاستقبال

− لاشيئ

Excellent stay, but expensive otopark

10.0

Clean

− Location

Guest review

10.0

Ολα ήταν σε εξαιρετικά επίπεδο, το δωμάτιο υπερβολικά άνετο, το προσωπικό πιο εξυπηρετικό απ όσο φανταζόμουν, το ξενοδοχείο σε πολύ εύκολο σημείο και ασφαλή περιοχή Η διεύθυνση του ξενοδοχείου επικοινώνησε μαζί μου ώστε να είναι διαθέσιμη ανά πάσα στιγμή, καθώς και ο κ Suleyman στη ρεσεψιόν που μου έδωσε μάλιστα την κάρτα με τον αριθμό του και δήλωσε την 24/7 διαθεσιμότητα του Σίγουρα θα το προτιμήσω εκ νέου, σε επόμενη επίσκεψη μου !