Radisson Blu Hotel, Madrid Prado

This was the end of a several weeks in Europe and it was the perfect place for us to stay.

10.0

The location is perfect.

Would I choose to stay at this hotel again if I returned to Madrid? Definitely not.

6.0

First of all, I would like to highlight the hotel's excellent location. Being within walking distance of Madrid's city centre, the Prado Museum, and Retiro Park is a major advantage. Also, since the hotel is not located directly on a main road, you are not exposed to excessive noise at night. The windows are well soundproofed, and the rooms are spacious enough, modern, and comfortably designed.

− Unfortunately, however, several negative experiences during our stay overshadowed these advantages. First of all, there was visible mould in the corners of our bathroom, which was both unpleasant and unacceptable. I have also included photos to show the condition. In addition, when we were checking out, I was genuinely shocked by the state of the toilet in the lobby. It was unbelievably dirty and certainly not what you would expect from an international hotel brand like Radisson. I honestly cannot understand how a shared bathroom could be left in such a condition without proper cleaning or inspection. The attitude of the staff was also disappointing. During our stay, we encountered three different receptionists, and only one of them was friendly and helpful. The other two were rather cold and indifferent. One of them did not even bother to look up from the desk to say a simple "good morning." In an industry where hospitality should be a priority, I find this attitude unacceptable. Another disappointment was our check-in experience. We arrived at the hotel early and were informed that our room was not yet ready. We were told that someone would call us as soon as it became available, but unfortunately, we never received a call. This was another example of the lack of attention to guest service.

A three stars hotel not four

5.0

Location super

− Services and breakfast behind expectation

Wir kommen wieder

9.0

+ Zustand des Hotels + Lage + Freundlichkeit des Personals + Schöne und geräumige Junior Suite - sehr empfehlenswert

− -

Great location

7.0

The facility was very clean. The rooms were very comfortable. There was no street noise. The location was great, I was able to reach everywhere on foot.

− The toilet on the ground floor is very slippy. The coffees in the rooms were the nespresso brand on the first day 2. And 3. They put other brands on the day, they were all very bad.