Times Square West Hotel, BW Signature Collection

Guest review

6.0

Hotel naliczył dodatkowe opłaty (poza pobranymi przez booking) oraz kaucję w wys. 100 dolarów na którą musiałam czekać ok. 10 dni, oraz pisać interwencję. Pokoje tak małe że nie da się dojść do łazienki bez ocierania się o nogi śpiących współlokatorów. Śniadanie ok. na styl amerykański więć bez szału.

Ravis du séjour

9.0

Hôtel calme , emplacement sympa et très bon rapport qualité / prix Le petit déjeuner est un avantage non négligeable

− Les couverts en plastique

Horrible and wouldn’t stay here without receiving a tetanus shot!

1.0

★☆☆☆☆ — Extremely Disappointing Experience and Unresolved Refund This was easily one of the worst hotel experiences I’ve ever had. Upon arriving, we immediately noticed a strong mildew-like odor in our room, along with hairs on the bedding and stained towels. We requested another room, only to encounter similar cleanliness concerns. The conditions were completely unacceptable, and we ended up leaving the hotel after approximately 40 minutes. We informed the front desk of the issues and contacted Booking.com to request a refund. Despite barely staying at the property, the hotel later claimed that we had used the room and refused to provide a full refund. Because of this experience, my wife and I had to find alternative accommodations that same night, costing us an additional $1,008. What makes this situation even more frustrating is the lack of resolution. I’ve contacted Booking.com multiple times, provided photographic evidence, and explained the circumstances in detail. As of today, I still have not received a meaningful update or resolution from Booking.com regarding my refund. It’s incredibly disappointing that customers can encounter such unacceptable accommodations, report the problems immediately, and still be left fighting for their money back. I would strongly discourage others from staying at this property. Between the poor cleanliness, the hotel’s handling of our complaint, and the lack of follow-up from Booking.com, this entire experience has been stressful, expensive, and completely avoidable. I sincerely hope Booking.com takes this complaint seriously and finally provides a fair resolution.

− ★☆☆☆☆ — Extremely Disappointing Experience and Unresolved Refund This was easily one of the worst hotel experiences I’ve ever had. Upon arriving, we immediately noticed a strong mildew-like odor in our room, along with hairs on the bedding and stained towels. We requested another room, only to encounter similar cleanliness concerns. The conditions were completely unacceptable, and we ended up leaving the hotel after approximately 40 minutes. We informed the front desk of the issues and contacted Booking.com to request a refund. Despite barely staying at the property, the hotel later claimed that we had used the room and refused to provide a full refund. Because of this experience, my wife and I had to find alternative accommodations that same night, costing us an additional $1,008. What makes this situation even more frustrating is the lack of resolution. I’ve contacted Booking.com multiple times, provided photographic evidence, and explained the circumstances in detail. As of today, I still have not received a meaningful update or resolution from Booking.com regarding my refund. It’s incredibly disappointing that customers can encounter such unacceptable accommodations, report the problems immediately, and still be left fighting for their money back. I would strongly discourage others from staying at this property. Between the poor cleanliness, the hotel’s handling of our complaint, and the lack of follow-up from Booking.com, this entire experience has been stressful, expensive, and completely avoidable. I sincerely hope Booking.com takes this complaint seriously and finally provides a fair resolution.

Guest review

10.0

Staff were excellent. Nothing was too much trouble. Location is perfect.

Literie confortable

8.0

À proximité de Times Square

− Le ménage n’est pas fait tous les jours La moquette est sale Les serviettes ne sont pas remises tous les jours

Amazing

8.0

It was really comfortable (bed was awesome) and clean. Breakfast was okay. Staff were nice. We thought that we would have only a microwave in the room and when we got in we were really surprised that we had a fridge too, it was so useful.

− It is not that close to Times Square, maybe a 15-20 min walk long, but it is a great option if you want to stay close and don’t want the caos of Times Square.