Hotel Okura Kyoto Okazaki Bettei

Guest review

8.0

最近では、普通のビジネスホテルでも用意されているフェイシャルアメニティが撤去されているとのことで、部屋には置かれてなかった。 わざわざ電話をして取り寄せることになったのが、残念。

Guest review

10.0

施設もサービスも素敵で、ゆっくりと過ごせました。

Guest review

4.0

We were excited to stay at this hotel with our toddler. Unfortunately despite it being advertised on Expedia that cribs were free, we were surprised at check-in with a 2000 Yen ($20 CAD) charge per night for the use of a crib. We eventually got this charge refunded, but not without hassle. The first night my in-laws, staying in the room next door, only had lukewarm water for their shower. On the second night I went to bathe my toddler and only had cool water. When I brought it up the next day with staff (I did not bring it up that night as we were tired, cold, and it was past baby's bed time) a staff member came to our room to show me how to use the shower. Despite me clearly communicating using a translation app that I knew how to access hot water, there just wasn't any hot water, I was basically told that it was user error on my end since there was no hot water. I don't think that their hot water facilities are sufficient for the size of the property. While I can accept a charge for a crib (but not when it is advertised as free), and I can accept a less than ideal shower, I can not accept either of these things given how expensive the hotel was. If I was paying a rate for a basic hotel? Sure. But when a property charges luxury prices, a hot shower is a basic amenity expected. I would not stay at any Hotel Okura again.

Guest review

10.0

スタッフの方々にとても優しく迎えていただき感動しました。

Guest review

10.0

环境优美，布局很有特色

Guest review

10.0

This is a fabulous hotel to stay at. My family and I loved the experience. Staff met us before the door and used a cart to bring our luggage inside. We were met immediately and offered comfortable seats and asked for our passports. They found our reservation and checked us in. They noticed that one of our children would be celebrating his birthday during our stay and brought him gifts of chopsticks. The service was stellar and continued at this high level throughout our stay and beyond (they shipped items we left to our next stop on our tour). The rooms are comfortable, very clean, and roomy. The mattresses and pillows are very comfortable. We found origami cranes on our bed, which was a lovely touch. Breakfast exceeded our expectations.There was a first course of breads with a bento box. We ordered the American breakfast but it came with very Japanese touches: salad with local greens, a salmon sushi, and several others. The main course was equally wonderful. The hotel property abuts a shrine and they created a garden space that was as nice as the shrine. We were with walking distance to the Philosophers Path. We used the buses to get to the city center. Stops for the various lines were a few steps from the hotel and just around the corner. We also walked there and back on our first evening. The hotel staff were gracious and efficient in getting us a taxi reservation to the main train station and communicated our destination to our driver.