Appartamento Ca' Cavalli♡

For the money one of the more charming places to stay in Venice, but maybe not the most comfortable.

6.0

Charming place, with a nice feel. It has a very stylish vibe that is reminiscent of visits to grandma's house. Assuming she is Venetian of course.

− The shower heads in both bathrooms had issues. One couldn't hang, for the other the nozzles were missing, so it was like showering under a tap. The owner told us they were waiting for the repair person.. Wifi was super slow, to the point it was impossible to do anything online. It was cold weather when we were there, and the central heater system was not warming up. Perhaps it was already switched off in anticipation of warmer summer days and nights. The place was definitely not dirty, but it also didn't feel super clean and fresh to me. I always like it when there are some soaps and shower gels available already – I understand this is not standard – but here that was not the case, so a small minor point for me. Same for laundry detergent, there is a washing machine, which is great, but I didn't manage to find any detergent in the obvious locations I searched.

wyśmienity

10.0

Dwie łazienki i salon to jest coś co czyni ten lokal wyjątkowym

− trochę zimno wewnątrz, ale to raczej dotyczy wielu mieszkań we włoszech

Guest review

8.0

Nous avons appréciés l'emplacement et les commodités autour.

− Rien de négatif

Lovely, spacious and central location for a wonderful time in Venice.

9.0

The location is central to most things without being right in the thick of it which we thought was handy. The rooms and bathrooms are very spacious and there is plenty of room to spread out.

− There is only hand wash supplied, shampoo and conditioner would have been helpful as these are heavy items to have to pack and bring along, and because most apartments supply these, we didn't have any on us.

Very good

8.0

A great, fun, family stay - overshadowed by awful customer service.

4.0

Location is superb, being right by Campo San Polo. The style of the accommodation was a bonus. Yes, it's very dark, but it's also very cool and the decor seemed fitting for the city. It's a spacious apartment for a family of four, with two good bathrooms and extra facilities like washing machine and dishwasher.

− Terrible management and a disregard for us as customers or guests. We had communicated with the owner over emails 5 months before, agreeing arrival time of 15:00-16:00. The owner said that an earlier check-in may be possible, but talk closer to the time. Then we engaged with them again in the week beforehand, to remind them. No responses. So we arrived 15:30 and called them, as instructed. No answer on the first few attempts. Eventually we got through on the phone and were told to write down another number, but not too call it, only message over WhatsApp. At this point we're stood outside the front door, with two children, messaging a faceless number on WhatsApp. They said they didn't have a record of the booking, so asked us to wait whilst they investigated. After far too long, we eventually got confirmation back and were given the pin to enter the building, saying it was an issue between the owner and the management company. A very disappointing and stressful start after a 27hr train adventure to get there. There's a lot of simple improvements to be had on that front. All comms stored in Booking.com messages. Noise is a big issue on two sides of the apartment, as it's adjacent to a passageway. So you clearly hear all conversations as people walk by. Not such a problem from the front doorway, as it's further from the second bedroom. However, the window in the main bedroom has a fault at the top lock and so noise is not insulated. Basically, you get a good sleep between 1am and 6am, but a lottery around those times.