Marble Arch Suite 3♡

Guest review

9.0

Location

− Nothing

Guest review

10.0

الشقه جميله و نظيفه جدا وموقع اكثر من رائع بشارع العرب قريبا جدا من شارع التسوق اكسفورد والمقاهي والمطاعم انصح بها

− كل شي جميل

Unprofessional Follow-Up and Poor Accessibility Awareness

1.0

− I want to share my experience so that future guests — especially those with accessibility needs — can make an informed decision. We stayed here in early September. As a wheelchair user, I asked if I could place my portable ramp in the hallway during our stay. The hallway was wide, empty, and would not have created any obstruction, yet the staff still refused without offering any alternative solution. This made entering and exiting unnecessarily difficult. Good accessibility often requires a bit of flexibility and understanding, and unfortunately, that was not shown here. The more concerning issue happened after checkout. We checked out on September 6th, and despite multiple polite follow-ups, I still have not received the invoice for our stay. Every time I reached out, I received the same standard message stating that invoices are sent “during the second week of the month following departure” — a message repeated even long after that timeframe had passed. The chat history shows repeated copy-and-paste responses, no actual progress, and at one point they even requested my email address again, despite the entire conversation being visible above. I have also attempted to call several times, but the phone has never been answered. I understand that administrative delays can happen, and I’m normally patient. But after nearly three months and numerous attempts on my side, it is clear this is not just a delay — it reflects a lack of follow-up and accountability. If a hotel can’t even handle something as basic as providing an invoice within a reasonable time frame — or tell the truth about their own communication — you can imagine how little they care about guests once you’ve paid and left. Based on my experience, I unfortunately cannot recommend this property.

Un excellent séjour professionnel

9.0

Excellent séjour professionnel dans un grand appartement spacieux et confortable, bien éclairé, bien situé, bien isolé sur le plan sonore, et ayant fait l'objet d'une rénovation très réussie. Une très bonne expérience !

− L'équipement pourrait être nettement plus complet (très peu de vaisselle, pas de saladier, pas de sèche-linge notamment...).