Modern 2BR-2BA Apartment Next to Wembley Stadium

Mediocre.

6.0

The property had a nice layout.

− The property had a funny smell to it and didn’t have suitable parking. When we arrived we had to wait for 15 minutes in the cold before someone came to let us in. The person who let us in couldn’t answer any of our questions and wasn’t very friendly. The security deposit was told would be returned in 5-7 business days. It was returned after 8 business days only because I texted to ask about why I hadn’t received it.

no basic requirements

5.0

it was neat and clean

− Room heater was not working , when we informed them they said will take action and they didn't do anything. in cold climateheater is the basic requirement they didn't provide. In two days stay we was without heater kids suffered much. my little one got fever in cold

Guest review

8.0

Nice and clean

Great location- TERRIBLE experience

3.0

Modern and comfortable in a good location for commuting into central London

− We made a booking for 21 nights due to work in central london. Originally, it was very appealing, due to location/pictures and parking. Firstly, the parking is on the road which is paid and has a maximum stay also, on event days there is no parking. Secondly, from the first day the hot water and heating was not working. We spoke with the representative of the property via whatsapp (given upon arrival) who came round and dropped a bucket off, nothing was mentioned of fixing it. I can only assume the bucket was to use kettle water to wash with. Only when I threatened to go to Booking.com did anyone respond stating it was a wider issue and should be resolved within 48 hours. 21 nights later, we left with no hot water or heating still working. Ended up having to get a gym membership in Wembley Central, to have a hot shower. Approx 2 messages sent per day to the property manager who kept telling me the entire block was experiencing the issue. Upon discussing with tenants coming in/out of the building, this was not the case. So 21 days of no hot water and heating, around 40 messages sent, 3 phone calls and a safety concern raised with booking.com, they offered me £190 compensation (around 7.9% of total price). I would not recommend this property, it seems rather than solving the issue, they pretend it is a wider issue. On top of this, they take a security deposit outside of booking.com which you then become fully responsible if they do not refund it, nothing your bank or booking.com can do. Also, a mandatory cleaning fee per week was set (on top of the £125 advised when booking) but nobody ever turned up to clean!