Zen Home Zone

Guest review

9.0

Handy spot near the train station. Very helpful host who was so accomodating for our arrival and departure.

− Room wasn’t tidy when arrived, but the host cleaned the place himself while we went for a walk. Also have to share the air conditioner remote between the other rooms and the other guests locked it in their room. Thankfully the host managed to get our air conditioner working remotely.

Guest review

7.0

La ubicación y el trato brindado por el propietario

− En la información que se encuentra en booking no se menciona claramente que el apartamento es compartido. Aunque no tuvimos problema con este detalle, es mejor que se tenga claridad en la página de booking al momento de hacer la reserva

Guest review

6.0

It was as shown in the picture , Not very far from the Santa Maria Novella Station in Florence .

− Our stay was fine, but the check-in experience was very upsetting. We arrived before 10 PM after informing the host in advance about a slight delay due to the the delayed running schedule of train.Despite this, he behaved very rudely, shouting at us and even saying we could go to another hotel if we had money. We had tried calling and emailing him (the emails bounced), and he had confirmed he would come for check-in. He messaged us way but we missed that .Since he had our contact number, he could have easily called or WhatsApped. as these days these two are the easiest way to reach anyone.His behavior was unwelcoming and caused us panic, especially with our child present. Very disappointing experience. We were stunned to experience such an awful behaviour of a host . Whatever may be the reason, there may be some miscommunication but such behaviour is not acceptable at all. I need to tell that the temperment of the host was horrible.

A comfortable room

8.0

We can not say a lot as we arrived in the evening and left very early in the morning. Room is good, bed is very comfortable, air-conditioning works well and the owner is very friendly. Shared bathroom relatively big and clean with a comfortable shower. Kitchen seems good too, but we have not used it so no real idea.

− The apartment is very close to Florence main railway station Santa Maria Novella so of course you will hear city noises from the street.

Ok for 1 night near train station

6.0

The location was good near the train station although a little hard to find. Our host was friendly and helpful and spoke excellent English. I had misread the property description and did not realized it was a shared bathroom and i was exhausted our plane delayed and my bag was missing. The host offered a refund but I was so tired we stayed. He gave me ideas where to buy some clothes and a dinner recommendation.

− The shared bathroom - my fault I didn't notice on the booking I would not have booked. The bathroom was clean but no toiletries as advertised. I messaged the host he answered the next day after we had checked out. The room felt more like a university dormitory. Everything is shared. We paid the equivalent if $200 Canadian for a shared bathroom and kitchen. The bed was hard. I had canceled some other places nearby as based on the photos I thought this would be much nicer. I wasdisappointed. I do appreviate the host offered a full refund so i want to mention that. But I was too exhausted to find another place it was already early evening. I felt very awkward sharing a bathroom with several male university students. I only saw one if them and I'm sure they are fine but I am senior female and it was awkward for me. I was also very frustrated that some reviews were a 10 which is ridiculous in my opinion it gives a false sense that the place is fabulous. It's just marginally ok.